Global HR Systems Operations Consultant (SuccessFactors) - TSR
Are you passionate about digital solutions? Join our growing and ambitious Global HR System Operations Team! This role is part of Continental's Corporate HR Team and works in collaboration with partners from the entire organization.
* Provide outstanding support to employee and internal stakeholder inquiries around global systems issues and processes;
* Develop, maintain and continuously improve processes (e.g via knowledge management & training concept) across global systems;
* Consult the business and internal stakeholders in the implementation of process and system changes/ improvements;
* Recommend and implement process or system changes leading to best practice operations;
* Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction;
* Maintain detailed and accurate documentation for each case and our processes;
* Complete regular data quality reviews and audits;
* Being the work-package owner in projects with main focus on adaption of Operations and Continuous Improvement standards;
* Acts as system expert and facilitates virtual training of HR community;
* Takes active part in testing during quarterly releases as well as change management;
* Develop reporting and analytical needs for the business, including developing regularly-scheduled reports and ad hoc reporting.
* University degree, preferably in areas of Human Resources/Business Administration, Information Technologies;
* Ability to work and collaborate in a highly virtual environment
* High system and process affinity;
* Ability to manage tasks & processes within a complex organization and ability to handle various stakeholders;
* Cross cultural communication and interpersonal skills;
* Eager to learn and accept new challenges in an agile environment;
* Confidence in dealing with people (personally and by phone);
* Experiences with project work and project management processes;
* Fluent English knowledge is mandatory;
* Self-responsibility and self-discipline;
* Availability for business trips (world-wide)
* Excel experience including creating pivot reports, VLOOKUPS, and charts/graphs is mandatory;
* Knowledge of data wrangling tools (Knime, PowerBI) will be a plus.
What we offer:
* Integration Program in a professional, young & dynamic team;
* Competitive Salaries & Benefits;
* Health & Wellness (Private Health and Life Insurance, Sport activities etc.);
* Professional Development Opportunities (in Technical and Managerial Area);
* International Work Environment & Traveling Opportunities.
* Flexibility Program including flexible hours, mobile work and sabbaticals.
A mentor will support you to stepwise take over own responsibility after an initial training phase which will familiarize you with our products, tools, processes and organization.