Billing Supervisor

Job Description
This position is a perfect opportunity for persons willing to further develop their leadership skills. If you are self-motivated and results oriented person with a great interpersonal skills and teamwork spirit, this position might offer you new perspective on your career path.

As a Billing Supervisor, your main responsibility will be to manage a team of 6 to 10 billing agents, responsible for issuing client invoices for projects in your team portfolio. Your daily activities will include organizing and planning the workload to ensure timely and accurate execution of the billing process; supporting billing agents in their daily tasks, including identifying training needs; resolving billings related issues, measuring team performance and putting in place initiatives to increase process efficiency; building a relationship with internal clients by having frequent and regular communication with Business Unit representatives.

The Billings Supervisor will report into the Billing Team Lead and will be an active player in the management of a the Finance Shared Services Centre, ensuring the service level and quality meet expectations, participating in transitioning additional billing activities to the Centre, identifying process improvement opportunities and contributing to developing and maintaining up-to-date of training materials and tools.

Responsibilities

• Establish work priorities, supervise and manage billing agents
• Assist with the recruiting, and ensure adequate staffing of billings team under his/her responsibility
• Ensure the timely, efficient and accurate processing of invoices and billing transactions
• Handle escalations and resolve any issues or respond to any internal / external inquiries
• Manage resources through coaching, on the job training and performance development of the billing agents
• Create strong relationships within the team / consolidate and promote teamwork
• Identify process improvement opportunities and participate in their implementation
• Maintain up-to-date or create procedures and document new processes as needed;
• Assess team performance and report achievements or deficiencies to the Billing Team Lead
• Provide assistance to the Billing Team Lead when required.

• Previous experience in coordinating / leading projects or teams
• Basic knowledge of Order-to-Cash or Procure-to-Pay processes
• Knowledge of accounting, finance or revenue cycle is considered a plus
• Proficiency in English
• Ability to work well independently and within a team environment;
• Experience working in a shared-services / outsourcing environment
• Excellent Knowledge of Microsoft Office suite
• Basic knowledge of Oracle or another ERP system is a plus

• Strong team player with demonstrated leadership skills
• Strong customer service orientation
• Excellent communication skills
• Able to set priorities and efficiently organize team workload
• Excellent analytical skills

• Flexible working schedule – organized in 3 shifts Monday to Friday (weekly rotation):09:00-18:00 & 10:00 - 19:00 & 13:00-22:00*oti
• Work from Home
• Motivational financial package & flexible benefits
• Easter and Christmas bonus
• Direct contract with SNC-Lavalin
• Team buildings, Fun@Work activities
• Free French language classes
• Learning and Development programs, Training, Career opportunities
• Employees Wellness Program – fresh fruits, chair massage, counselling sessions, additional sick days, employee wellness rooms
• A friendly and dynamic work environment
• CSR & Sport activities