Customer Services & Leasing Supervisor with Italian

We don't just make history we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us.

- Fluency in spoken and written Italian language - Candidate should be able to hold seamless conversations in
Italian over phone and chat with dealers, customers, third party collection agencies and other external parties.
- Working knowledge of English language - Candidate should be able to understand conversations in English as
part of training modules, and also read emails/documents written in English. Basic fluency in language will
suffice.
- Previous experience of 5-7 years, of which 1-2 years as a supervisor in role in the field of leasing or customer
services area, with banking or non-banking financial firms is preferred

- Supervise and coordinate the activities of the department, monitor the daily and monthly objectives, keep the
procedures constantly updated, carry out training activities, and work in contact with the manager.
- Management of leasing contracts for the proper management of the account, vehicle registration books,
transfer of ownership and loss of ownership.
- Use. the tools made available by the company to deal with customer requests.
- Check that all the tools made available to the company are correctly used to process the requests made by the
customers.
- Perform any other tasks required by Management/Supervisor.
- Know and respect all company procedures (Money Laundering, Data Protection, Banking Regulation, Desk
Procedures, Housekeeping, PII Procedure and PID).
- Supervise the archiving activities of all the documentation indicated by AFR procedure and classification
according to GIS matrix

Our benefits:

- Hybrid working model supporting work-life balance
- Increased vacation plan
- Christmas, Easter, Vacation and March bonus
- Bonuses for special family events
- Transportation allowance
- Car purchasing special programs
- Meal tickets
- Team events
- Bookster
- Fresh fruits in the office
- Discount to gym activities and restaurants
- Mental health care program
- Volunteering programs
- Friendly working space close to metro station