IT Service Integration Manager - Network Services

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 6000 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group .

Allianz Technology in Romania is a professional expertise center offering a wide range of services: human resources, financial, actuary and IT support to the Allianz Group.

Is providing good service something that motivates you, too? Then why not join us in developing innovative products and services in an international environment!

Job role

AGN Services is globally responsible for the operation of the Allianz Global Network.
In an environment greatly shaped by outsourcing, AGN Services governs a series of partners in order to deliver to the Allianz Group stable and reliable services in the fields network, language, video and web conferences.

The Service Manager for Network Services is responsible for service quality and maintenance within their core area.

This implies supporting the branch during escalation processes, for operational provider management, as well as quality assurance in regards to the delivery of network services.

Requirements

• Fundamental experience in IT Infrastructure components (especially network, open systems, firewall and access management)
• Very good Network technologies knowledge
• Very good management knowledge
• Good security technologies knowledge
• Good process management knowledge
• ITIL certificates represent an advantage
• Good SAP knowledge is desired
• Very good English command, both in speaking and writing

Skills

• Analytical, conceptual and structured way of working
• Independent working style
• Self-motivated personality;
• Accurate, reliable;
• Quick perception;
• Good organizational skills;
• Team working skills in intercultural environment;
• Well-developed interpersonal skills.
• Experience with working in international teams preferred

Responsibilities

• Managing Service Delivery Meetings with the integrator
• Product calculations and service descriptions for Allianz internal clients
• Service related reporting system & service quality control (for clients)
• SLA- / Performance Management & Reporting System
• Service Lifecycle Management (continuous improvement of the service)
• Post processing of escalations / disturbances with the integrator
• Troubleshooting process with partners after incidents or escalations
• Collaboration in international projects

Benefits

o Health and Well-being:
• Kinetotherapy Room and Corporate Massage;
• Weekly Fruit Day;
• World-Class Gym Discounts.

o Personal and professional development:
• Complete training curricula available (tailored courses);
• German Language Courses for any level;
• All you can read with Bookster!

o Extra Perks:
• Work from Home Option available;
• Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
• Go on Vacation and get a Holiday Bonus!

o Attractive compensation package:
• Fixed salary compensation along with rewards & incentives performance-related bonus scheme;
• Meal and Gift Tickets.