Front Office Technician

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Employer: ALTEN SI-TECHNO Romania
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 19.04.2018
    Short company description

    ALTEN Romania offers technical consulting services, with a team of over 500 engineering and IT specialized consultants in its offices in Bucharest, Timisoara, Cluj, Sibiu and Iasi.


    • Bachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experience
    • Networking knowledge:
    o Description and differences between: HUB, SWITCH, Router
    o OSI Model
    o Addressing: IP, MAC
    o TCP and UDP
    • Good knowledge of Microsoft Office suite
    • Experience in a Telecom Environment or experience in a relevant field (computer programming, IT helpdesk support) is a plus
    • Fluent in English: conversation and writing
    Other Requirements:
    • Spanish skills are a plus
    • Certifications: any Certification related to Telecom shall be an added advantage
    • Strong communication skills
    • Aptitude for quickly learning technical and procedural topics
    • Strong analytical and organizational skills
    • Self-starter and pro-active
    • Strong performance focus
    • Self-motivated and works well under pressure.
    • Excellent team-working skills, stress resistant
    • Work independently, keep own competence and skills up to date


    • An FO engineer interacts with other technicians, customer technical staff and other groups within Service Delivery organization (other Front Office teams, Incident Manager, Back Office, Problem Management, Change Manager, COM, MSIP)
    o Network surveillance, 1st level restoration and preventative maintenance
    o Monitors, performs troubleshooting, fault acknowledgement and fault analysis
    o Work with the application for trouble ticket management
    o Maintains the service delivery level within the agreed SLAs
    o Follow-up on incidents, registered but not solved, escalated to next level support
    o Interprets / understands technical information and prepares technical documentation
    o Working independently and within team to keep the competence and skills up to date
    o Solves standard problems based on the existing procedures
    o Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges)
    o Work in an international environment, with customers and suppliers
    o Use effectively telecom knowledge to manage faults and customer demands