Technical Support

Employer: EveryMatrix
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.12.2017
    Short company description

    EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.

    Requirements

    Mandatory:

    • Good written English skills;
    • The technical aspects of an activity are fun for you;
    • Ability to follow documented procedures, logical thinking;
    • Willingness to continuously learn and improve;
    • Highly organized, focus capacity;
    • Team spirit;
    • Time management skills;
    • Ability to communicate technical problems concisely and professionally.

    Nice to have:

    • Knowledge about sports (markets, betting types etc.);
    • Basic SQL: SELECT;
    • Linux: basic use: SSH, LESS.

    Responsibilities

    • Open, change, block clients’ subscriptions as specified by the Sales team;
    • Answer questions about how clients should integrate with Sports Engine;
    • Improve Sports Engine integration documentation upon clients’ feedback and FAQ;
    • Check when various sporting events info were sent to clients by looking in the Sports Engine databases and logs;
    • Notify clients when changes occur in Sports Engine, explain to them what those changes mean;
    • Delegate to other teams: odds collection problems, stats and scores problems;
    • Contact the System Administration team for IP white listing.

    Other info

    Perks & benefits

    • We offer internal and external training;
    • We provide a daily catered lunch (classic & raw-vegan);
    • We offer private healthcare;
    • We hold team building activities and office parties throughout the year;,
    • An ever-growing, library (online & offline),
    • A flexible schedule,
    • A fun entertainment corner,
    • And our very own gym.