Senior Technical Support with German e

Employer: DK Global Recruitment
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.12.2017
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    • Fluency in German and English
    • Diploma / Degree holder or pursuing Bachelor Degree Courses
    • Knowledge of Windows clients (7,8,10) is preferable but not mandatory
    • Knowledge of messaging clients is preferable but not mandatory
    • Previous Technical Support or Customer Support experience would be an advantage
    • Pleasant and positive attitude

    Responsibilities

    • Handle support cases
    • Connect with customer by phone/email/chat –
    • Understand customer issue in order to research orreproduce it in the virtual lab
    • Deliver and implement a solution
    • Educate the customer on product usage
    • Collaborate with various teams internally and externally, work in common to resolve customer issues
    • Prioritise customer experience

    Other info

    Benefits

    • Assistance with setting up tax number, bank account etc.
    • Private medical insurance
    • Meal vouchers
    • Professional training provided by experts
    • Great chance to develop your career

    Why use Recruitment Agency

    • You will be contacted within 30 min of your application
    • You are given extra support in preparing for interviews
    • You have a contact person who gives you all the details of the job
    • You can ask for your application feedback anytime via email or phone
    • You don’t have to face the situation where company do not reply to you for days.
    • All our services to job seekers are free of charge. We also offer bonus scheme to candidates.

    Live Chat
    Get instant feedback of your job application or acquire more information about this job opportunity by chatting with us online.. Simply go to our website www[dot]dkglobalrecruitment[dot]com and use the form on bottom right of this webpage and start chatting with us.