Technical Support with German

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Angajator: ALTEN Romania
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Brasov
  • Timisoara
  • Job la nivel national
    Actualizat la: 25.06.2024
    Remote work: Remote
    Scurta descriere a companiei

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.


    Availability to work in shifts, as part of the SPOC team;
    German language at conversational level is mandatory;
    English language at conversational level;
    Minimal previous experience working with processes and ticketing tools.


    Level 1 support - receive incidents from multiple communication channels (ITSM tools, phone calls);
    Level 1.5 support - monitor various dashboards of the platform, validate issues using specific tools and raise incidents;
    Alert Incident Management team on duty regarding any P1/P2 Incidents, received from 3rd parties or identified internally;
    Ensure communication with 3rd parties based on specific requirements and protocols (posting INCs on ITSM tools, on the phone during the night);
    Catch and dispatch incidents;
    Initial filter for the quality of incidents received (mandatory fields are properly filled in).

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