Technical Support with German

Acest job nu mai este activ!

Vezi toate job-urile ALTEN Romania active.


Vezi toate job-urile Technical Support with German active pe Hipo.ro

Vezi toate job-urile in IT Software active pe Hipo.ro

Angajator: ALTEN Romania
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Brasov
  • BUCURESTI
  • Timisoara
  • Job la nivel national
    Actualizat la: 25.06.2024
    Remote work: Remote
    Scurta descriere a companiei

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.

    Cerinte

    Availability to work in shifts, as part of the SPOC team;
    German language at conversational level is mandatory;
    English language at conversational level;
    Minimal previous experience working with processes and ticketing tools.

    Responsabilitati

    Level 1 support - receive incidents from multiple communication channels (ITSM tools, phone calls);
    Level 1.5 support - monitor various dashboards of the platform, validate issues using specific tools and raise incidents;
    Alert Incident Management team on duty regarding any P1/P2 Incidents, received from 3rd parties or identified internally;
    Ensure communication with 3rd parties based on specific requirements and protocols (posting INCs on ITSM tools, on the phone during the night);
    Catch and dispatch incidents;
    Initial filter for the quality of incidents received (mandatory fields are properly filled in).

    Job-uri similare care te-ar putea interesa:

    BUCURESTI,

    Remote

    BUCURESTI, Job national

    Vezi job-uri similare (491)