Experienced Technical Support Professional with German

Employer: Honeywell
Domain:
  • Customer Support - Client Service
    • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
    • Updated at: 30.04.2024
    Remote work: Hybrid
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    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    You love to help customers and dig into software related details.
    You have 2 - 3 years of experience handling automation products – electromechanical, automation technical or similar.
    Customer Service experience
    English written data sheets and electrical circuit diagrams you understand very well.
    You are a “teacher” in the way you communicate to other people
    Fluent in English and German
    Preferred Qualifications:

    Experience with HVAC building control application or automation systems such as PLCs, HMIs
    An understanding of practical issues in implementing hardware and software applications, typical failure modes, and best practices.
    Fluency with different operating systems especially Microsoft Windows.
    Experience with industrial hardware, industry standard protocols (BACnet, Modbus, RS485, RS232)
    An understanding of basic networking concepts, and practical issues in network configuration
    Previous experience with relational databases (ie. SQL)
    Experience with Control systems (ie. Niagara Framework, SCADA systems)
    Excellent attention to detail.

    Responsibilities

    Be our software expert in Connected products & Software – for commercial buildings.
    Typically products to support:

    BACnet controllers for heating, cooling and air condition applications

    Room controls for temperature, lightning and comfort applications

    BMS supervisor software and web technology solutions

    Integration of Commercial Building Bus-based system

    Handle quite complex technical issues from our system integrator partner network
    Diagnose root cause problems and provide solutions back to our partners
    Interface with all internal departments to facilitate and ensure customer issues are properly addressed
    Manage customer calls and raised tickets in our Salesforce tool

    Benefits

    • Performance bonus
    • Special events bonus (ex: Easter, Christmas)
    • Medical insurance
    • Trainings
    • Parties / company events
    • Laptop

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