Customer Support with German

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

You know you’re a good fit if you tick the following:

Customer support experience is a plus.
Desire to gain experience: It’s okay if it’s your first job; you’ll learn alongside us.
Proficiency in Dutch at an advanced level, encompassing written, spoken, and reading skills, equivalent to Level C1.
Basic English language knowledge (B1 level).
Highly developed sense of integrity and commitment to customer satisfaction.
Customer focus & passion for excellence with respect to treating and caring for customers.
Has a pleasant, patient, and friendly attitude.
Ability to communicate clearly, grammatically correctly, and professionally, both verbally and in writing.
Communication skills: You’ll turn your talent into a career.
The need to be part of a top team: We’re energetic, enthusiastic, and friendly.
The right attitude: You’re not afraid of challenges; you face them with confidence and determination to find solutions.
Willingness to work from office (Bucharest)

Here’s what you should do:

Maintain a professionally customer-oriented attitude.
Take over and resolve situations where non-compliances occur.
Assist the customer in the purchasing decision by providing requested details about products and services.
Provide solutions for various issues: order placement, delivery, and returns.
The activity will be developed on all communication channels, including chat and call, ensuring a comprehensive and seamless customer experience.
50% -chat support
50%-telephone support

What do we offer you?

Flexible schedule of 9 hours per day (1 hour lunch break), Monday to Sunday, working 5 out of 7 days, with shifts between 10:00 and 22:00.
The salary package includes a base salary, performance bonuses, and meal vouchers.
Paid startup training and professional development sessions.
Medical subscription.
Access to Bookster library for borrowing books.
Access to 7card.
A dynamic and diverse job in a pleasant and modern environment.
Opportunities for personal and professional development.
Motivational contests and team-building activities.
Real possibilities to promote within the company.

• Bonus de performanta
• Abonament medical
• Abonament la sala sport
• Training-uri
• Abonament Bookster
• Program de lucru flexibil
• Tichete de masa