Application Tech Support-Italian-JOINING BONUS: 1500 EURO

Angajator: Accenture
Domeniu:
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 17.11.2017
    Scurta descriere a companiei

    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

    We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

    Our headquarter office is located in Bucharest, at Westgate Office Park, and we deliver services to our clients from the following offices:

    Consulting
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    Technology
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    Digital
    • Cluj-Napoca - Sigma Business Center, Republicii St., No. 109
    • Targu Mures - Multinvest Business Center, Aurel Filimon St., No. 19A
    Operations
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    • Timisoara - City Business Centre, Brediceanu St., No. 10
    • Iasi - United Business Center 3 - C1, Palas St., No. 7B-7C



    Cerinte

    Accenture is looking for new colleagues in our team of enthusiasts that enjoy delivering the best practices and learning from the best!
    Would you like to start a career in one of the largest organizations in the world?

    IN TURN WE WOULD LIKE YOU TO HAVE:

    • Fluency in Italian and English, both written & spoken;
    • Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
    • Verbal and written communication skills;
    • Active listening skills;
    • Detail-oriented and analytical thinking;
    • Positive ‘can-do’ approach;
    • Problem solving and analysis skills;
    • Customer service orientation.

    Responsabilitati

    Hello, and thank you for taking your time to read our job advert! We believe that this opening can offer the challenge that you need. Take your time and read the job description below. We would be more than happy to get in touch with you and share more details.

    Open positions: 2 with Italian+English

    Working shifts:
    Shift 1 - 06:00 - 15:00
    Shift 2 - 14:00 - 23:00

    Working days: Monday-Friday

    What will you do?

    Technical Support agents assist end users in day by day operations with specific applications;
    Receive and assess claims according to defined procedures;
    Receive and log all e-mails/web/phone calls and ensure proper documentation;
    Research of required information using available resources, user guides and match complaints with known errors and issues;
    Support in using application functionalities, identification of possible workaround;
    Identify and escalate priority issues;
    Helps agents in routing complaints to appropriate second level group;
    Attend to information requests from customers and track the status of consignments on the system;
    Handle operational queries with a sense of urgency and deliver an accurate final job;
    Support the organization to achieve full compliance with corporate sustainability standards and focused on quality;
    Take steps to improve performance based on coaching.