End of Term Delivery Account Management Specialist
At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.
HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
HP has an impressive portfolio and strong innovation pipeline across areas such as:
• blended reality technology - our unique Sprout by HP will change the way people do things
• 3D printing
• multi-function printing
• Ink in the office
• tablets, phablets, notebooks
• mobile workstations
We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!
Education and Experience Required:
First-level university degree or equivalent experience.
Typically 2-4 years of related experience with experience, preferably in supply chain, customer service, procurement or financial management.
Knowledge and Skills:
Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
Intermediate understanding of core HP businesses and the revenue cycle.
Strong research and analytical skills.
Demonstrated familiarity with Microsoft Office tools, particularly Excel, Word, and PowerPoint.
Basic project management skills.
Developing ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
Developing ability to establish and maintain good relationships with external customers partners on peer level and one level above.
EoT DAMS is responsible for data quality checks and validation regarding the mandatory information needed for system updates, correct HPE FS leased device handling and accurate Extension pricing. Has the ability of being first and single point of contact for End of Term scenario handling, implementation and processing. Checking and making sure that all the documents subsequent to an End of Term request fulfill audit requirements and are consistent with the internal compliance policy.
Completing the Order Acceptance Checklist for all Extension transactions and save it on ICM.
Maintain a permanent connection to HPEFS in order to ensure the fast processing of all Extension, Buy Out, Early Termination and Returns requests placed by the ADMs Lead operational program (such as: complaints root causes, CSAT)
Maintaining a permanent connection to all parties involved in the End of Term Processes Share expertise across the department.
Creation and constant update of process documentation
Offering consulting to our internal customer regarding non-standard contracts and complex situation, and delivering Training/Guidelines to Internal Stakeholders and back Office
Manages complaints-related systems and tools and educate users as necessary.
Ensures availability of timely and accurate reporting and analysis