Customer Experience Specialist with French and English

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Angajator: APT Resources & Services SRL
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 27.09.2017
    Scurta descriere a companiei

    APT RESOURCES & SERVICES SRL

    Cu o prezență de peste 22 de ani pe piața românească de resurse umane, grupul de firme APT- Work Service este prezent în avangarda primilor cinci furnizori de servicii complexe de HR din România.
    Ca o confirmare a performantei noastre in domeniul resurselor umane, din vara 2017 am devenit parte a grupului Work Service S.A., unul dintre cei mai mari jucatori de pe piata de resurse umane din Europa centrala si de Est. Anual peste 300.000 de persoane isi gasesc un job prin societatile afiliate Work Service, care gestioneaza sau ofera servicii unui numar de 50.000 de angajati in 20 de tari.
    Strategia Grupului APT se concentrează pe dezvoltarea proactivă a pieței muncii, pentru care identifică, pregătește și oferă specialiști competenți, absolvenți sau studenți cu potențial. Noi aducem omul potrivit la locul potrivit. Cu un palmares de peste 10.000 de angajări, acoperim cele mai căutate domenii, cu focus pe BPO, finanțe-bănci, IT&C, inginerie, retail, auto-motive.

    Adresa: str. Clucerului 82B2, sector 1 Bucuresti; email: office@apt.ro; phone: +40 21 222 13 03
    Autorizație de muncă temporară: seria B nr.0000012/11.11.2015 înregistrată în Registrul Național de Evidență a Agenților de Muncă Temporară la poziția 7
    Autorizație de prelucrare date cu caracter personal :18638
    APT se angajează să vă protejeze datelele dumneavoastră cu caracter personal. Detalii despre prelucrarea datelor dvs. de către APT puteti gasi pe www.apt.ro.

    Cerinte

    Our client, Voxpro is Ireland's largest international provider of customer experience, technical support and sales operations solutions. Voxpro partners with some of the world's most exciting, innovative and disruptive tech organizations to support their customers by delivering the world’s best customer experiences.
    Voxpro is a fun and inclusive place to work and boasts of a multitude of social clubs, company parties and charitable activities to get involved in.

    The role purpose is to support customers with their queries. You will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, providing information and solutions to customers and do so with the highest standards of professional customer care.

    Requirements:
    - Ability to write and speak fluently, clearly and concisely in English and French
    - Willing to work in shifts
    - Previous customer support experience is an advantage
    - Excellent problem solving abilities
    - Empathetic and can communicate in a caring and friendly manner
    - Strong time Management skills and motivation to exceed expectations
    - Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
    - Strong team spirit with passion and drive to help users and deliver the best in customer service.

    Responsabilitati

    Responsibilities:
    - Deal with members’ email queries promptly and efficiently, in accordance with company procedures
    - Process all incoming phone calls from customers and manage all requests, changes and cancelations as necessary
    - Input and access data on multiple systems
    - Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings.
    - Look at opportunities to make changes and improve the processes where possible .

    Benefits :
    - Motivational Salary
    - Meal Tickets
    - Bonuses
    - Private medical services
    - Vouchers for holidays (2 vouchers/year)

    Job Code: 250817AMB