Customer Service Shift Supervisor
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Nobel Romania S.R.L., part of the same Nobel group as Nobel LTD. which was founded in 1998, is one of the global leaders in carrier and VoIP telecommunications. The company has a history of expansion and profitable growth on a period of over 19 years and is well positioned for future success. Our main business divisions offer services for consumers, covering both web and mobile solutions, for distribution partners, as well as for the largest telecom companies in the world. Plans for the future include both developing the already established sectors, as well as delving into new areas of business pioneering.
Nobel's employees are our most valuable asset. We offer numerous opportunities for both professional and personal development towards challenging careers.
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Your skills & personality:
• 2 or more years in management experience in customer service environment
• Excellent English communication skills, both written and oral
• Great communication skills and customer orientation
• Interpersonal skills necessary to interact effectively with customers and employees of all levels within the organization.
• Possess strong leadership skills, including the ability to influence others, develop team members and manage conflict.
Your role with us:
• To ensure that all the objectives of the Call Center are met through close supervision of the shift, coaching and direct feedback.
• To lead the team in a manner that effectively maximizes business results and employee satisfaction.
• To provide support via phone/email/chat to Nobel’s clients reaching the qualitative and quantitative standards required for the high level of customer satisfaction that Nobel wants to offer.
• To perform complementary back-up office work
In return, we offer…
• Flexible 8 hours schedule (night shifts included)
• Very attractive compensation package with clear progression
• Free transportation between 22:30 to 05:30.
• Massage program and access to a fitness center for best performers :-)
• Fun activities at work (parties, fun events every month and much more)
• Training and certification in Customer Service
• Internal career growth programs
If you find yourself in the above description, then please submit your CV at email@example.com!