L1 & 1.5 IT Support Specialist (German)
Acest job nu mai este activ!Vezi toate job-urile Stefanini Romania active.Vezi toate job-urile L1 & 1.5 IT Support Specialist (German) active pe Hipo.roVezi toate job-urile in IT Hardware active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | Stefanini Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 11.08.2016 |
Remote work: | On-site |
Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.
- Proven IT education and 1 year job experience or 5 years of experience as an IT specialist
- Specialized know how on Databases, Windows, Network, Active Directory, Virtualization
- Proven remote support know-how (patches etc.)
- Fluency in English & German (both written and verbal)
- Fluency in at least one of the following languages is a plus: Italian / Swedish / Spanish / Russian / Dutch / French / (written and spoken)
- Problem solver orientation
- Excellent communication and listening skills
- Team player
- Very good analytical skills
- Eagerness/willingness to learn
- Ability to perform under pressure
- Ability to multi-task
- Customer facing experience
- Telephone skills with good voice tone and pitch articulation and overall speech quality
- Providing initial remote technical software & hardware support to clients
- Consistently interacting with customer and supervisors to have the issue solved
- Analyzing problems/situations, understanding problem impact on client business
- Applying problem solving techniques
- Responding to client queries, providing timely resolutions to client issues
- Maintaining highest client satisfaction
- Maintaining positive client relationships even in severe situations
- Logging all related activities for each customer query and handling client data securely
- Employing client ‘s standard support delivery methodologies and tools
- Performing in international software support delivery processes and environments
- Respond to requests for technical assistance in person, via phone, electronically
- Follow service desk procedures
- Performing problem management and end-to-end problem ownership
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and updates
- Make sure the process conformity and SLAs are accomplished
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