IT Application Support Specialist – Digital area

Raiffeisen Bank, bancă universală de top, activează pe piața bancară din România de peste 25 de ani, deservind peste 2,3 milioane de clienți, persoane fizice și juridice. Banca are 4.930 de angajați în 291 de unități, 1130 ATM&MFM și 27.000 POS-uri.

Să lucrezi la Raiffeisen Bank înseamnă să fii alături de oameni care împărtășesc aceeași viziune și aceeași pasiune pentru excelență, ca parte a unui grup international.

Liderii noștri sunt recunoscuți pentru felul în care își susțin angajații și le insuflă pasiunea lor.

Bankingul digitalizat este atins doar cu o echipă unită și motivate, susținută de un mediu care sprijină dezvoltarea constantă a abilităților personale și profesionale.

Te asteptam pe pagina noastra cariere.raiffeisen.ro, pentru a vedea toate rolurile disponibile și a fi parte din echipa Raiffeisen!

You’ll Succeed With: 😁

Hands-on experience with Kubernetes, OpenShift or EKS
Hands-on skills in Linux systems
Experience with web application servers and load balancers (any of: F5, Nginx, Apache), databases (any of: MySQL, PostgreSQL, Oracle).
Experience with Docker methodologies and delivery.
Experience with monitoring, logging, and alerting technologies (ELK stack and Dynatrace preferred).
Hands-on experience with GIT
Knowledge of building and supporting CI/CD pipelines.
Experience in agile practices.
Previous production support experience, with can do mind-set and attitude and hands-on mentality.
Strong written and verbal communication in English.
Ability to work remotely and manage your own time in a team.
Nice to Have: 😊

Experience with cache technologies (Redis), queue and streaming technologies (Kafka, IBM MQ, SQS).
Experience with NoSQL technologies (Cassandra)
Experience working in an Agile team with Jira and Confluence.
Hands-on experience with several of: Ansible, Shell scripting, Python, Groovy, Jenkins
Some technical certifications would be awesome!

Our core mission here is to enable our Business strategy of Building a digital bank with a human touch.

Particulary, the Branches area targets the development of our main strategy pillar: simple end2end solutions to connect our colleagues in Branches with customers using the TABLET/ IPAD as device as main support for interaction – thus all solutions are mobile ready, user friendly and easily accessible remote.

So now, we are planning to enlarge our cool team with a skilled and enthusiastic IT Application Support Specialist.

Our new colleague will be easily assimilated into the team and engaged in highly interactive digital customer facing services. We will do that with support of a highly motivated squad, working closely with all the members of the team - from Solution architects, Developers, QAs, BSA and so on - while keeping a close collaboration with the business lines on the projects of course 😉

As an IT Application Support Specialist at Raiffeisen Romania, your goal is to constantly provide 2rd level support, improve and scale our applications & platforms to deliver an exceptional experience to our customers. You will be responsible for the support, creation, monitoring, and automation of services cloud/on-prem infrastructure and pipelines while enabling and collaborating with product teams to efficiently deliver high-quality projects. You will have endless opportunities for architecture design and implementation within cloud infrastructure and on-premises. As an IT Application Support, you will help us in providing the highest quality full-stack management solution for our banking applications.

What You Will Do: 😎

Provide Level 3 technical support for banking applications.
Investigate & resolve incidents related to applications.
Conduct incident and problem management activities.
Perform problem and root cause analysis for application production incidents and delivers the necessary resolution pack.
Provide deployment support on lower environments: DEV, UAT, Prelive.
Install, configure, maintain, and upgrade our infrastructure, applications, and platforms, both on-premises and in the Cloud.
Improve automation by building and maintaining CI/CD pipelines, automation scripts.
Patch & resolve vulnerabilities for applications and platforms.