Administrative and Support Assistant – French

ABC Human Capital este urmarea fireasca a experientei castigate de fondatorul companiei, in acest domeniu vast, complex, provocator, in continua miscare si schimbare al resurselor umane.
Anul 2005 a reprezentat momentul concretizarii unui ideal: fondarea unei agentii de recrutare si executive search ce pune la dispozitia clientilor sai atat consultanta in recrutare si headhunting, precum si intreaga gama de servicii aferente capitalului uman.
Adaptam cu succes noile tendinte din domeniul Resurselor Umane si utilizam creativ oportunitatile pe care le ofera mediul economic pentru atingerea target-urilor comerciale si de comunicare ale partenerilor nostri.
Activitatea noastra se traduce in solutii inteligente bazate pe baze de date complete si complexe, aplicatii web, portaluri de informare si socializare, baterii de teste concepute si implementate impreuna cu fiecare dintre parteneri, campanii de marketing online si headhunting.

Functional knowledge:

Good understanding of Claims and Collections processes and KPI, reporting and systems is an adavntage
Working knowledge of English/French language (good level)
Good user of MS Office package, especially Excel (intermediate level)

Business expertise:
6 months to 1 year experience is customer service or secretarial activities would be an advantage

Interpersonal skills:
Result orientated and able to work towards zero defaulted tasks
Team player
Customer focused
Flexibility and critical thinking
Abilty to manage own space and time and to work in a fast-paced environment
Good problem solving skills

Key requirements/ What you do:


Creating and updating C&C files and assigning them to the C&C user
Closing of C&C files when requested
Communicating (written) towards PH - Broker/Debtor
Chasing documents and information missing per mail & transferring the gathered information to the relevant stakeholders
Executing payment management tasks including the recording of received payments, informing collections, allocating recoveries to claim files, informing relevant stakeholders about payment, answering PH questions, etc
Creates reports
Executing Collections fees management tasks including invoicing collection costs to SU's, Calculating success fee for PH and recharging and invoicing legal fees to PH
Taking care of correct data entry and maintaining data quality
Escalation to local teams and including account manager in case of unresponsive customers (chasing)
Particpating to test campaigns (corrected defect, RFC)

What we offer:



Dynamic and multinational working environment.

Opportunity to learn and grow- on the job as well as language or professional training.

Open company culture, flexible working hours / possibility of working from home.

A wide range of employee benefits - meal vouchers, gift vouchers, performance bonus, public transportation allowance, extra personal days, premium health insurance, fruit day, discounts.

Full time permanent contract.

Modern and accessible offices.