Team Leader Business Support Center

British American Tobacco is a leading tobacco group, with brands sold in more than 200 markets. We employ more than 57,000 people and, with over 200 brands in our portfolio, we make the cigarette chosen by one in eight of the world’s one billion adult smokers. We hold robust market positions in each of our four regions – Americas; Asia-Pacific; Eastern Europe, Middle East and Africa; and Western Europe – and we are leaders in more than 60 markets.

ROLE POSITIONING AND OBJECTIVES

Reports to: Business Support Center Manager

Reporting Level: Management

Geographic Scope: Regional


ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

- A strong numerical background and fluency in English is required;
- Very good soft and people skills in terms of coordination, motivation, time management and effective verbal and written communication skills;
- Be fully aware of own responsibilities and be capable of making decisions related to the process they are working on; understand the consequences of own decisions.
- Complete 100% of the tasks in a given time, or raise the matter in advance, if the timelines are identified as not appropriate to the tasks (too short/long).
- Customer centricity and experience would be a plus;
- Demonstrate accounting knowledge and understanding.


BENEFICIAL

Previous people management experience
Leadership skills

WHAT WILL YOU BE ACCOUNTABLE FOR

- Responsible for a team of 5-8 members;
- Conduct performance evaluation for team members and review against performance objectives setup;
-Develop and coach the highest potential members and involved in the recruitment of new employees;
- Act as a point of contact for the DBS organization, ensuring that a high level of customer service is maintained at all times and oint of escalation for the end markets;
- Ensuring internal communication within the team, holding team meetings, keeping team up to date with changes that affect them, ensure the training/coaching process when required, getting feed-back and following up actions as required;
- Make sure that process manuals are up-to-date and complete and promote the standardization, automation and simplification;
- Provides an effective and efficient customer service that interprets and satisfies all customer requirements through collaborate with all functions (Data Management, Finance, Banking Ops, Procurement etc) and drive improvements with the customers on operational processes;
- Act as technical specialist for the Business Support Center processes and supervises all internal client meetings;
- Responsible for performing performance and process analysis based on request.

WE ARE BAT

At BAT, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!