Operations Manager with French

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Employer: Ford Business Solutions Romania
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 26.06.2024
    Remote work: Hybrid
    Short company description

    We don't just make history we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us.


    -Degree in MBA /Business Administration or equivalent ideally combined with Banking experience.
    -Leadership experience and very good supervisory skills.
    -Broad knowledge of the business environment of auto finance or banking industry (even better if is related to France).
    -Originations- and/or CSC- and/or credit management- and/or sales-experience. Service Center/Operational Team management experience required.
    -Strong analytical abilities and very good communication, presentation, and negotiation skills.
    -Fluent-verbal and written in English and French languages.


    - Set department objectives and strategies to ensure operational objectives are achieved.
    - Lead Center efforts to improve the customer and dealer financing experience with Ford Credit; ensure Business Center teams deliver BIC Customer/Dealer Satisfaction.
    - Direct team members and manage processes to meet / exceed SLAs and KPIs of all processes.
    - Focus on minimizing portfolio risk and credit losses. Drive center processes and cost effectiveness.
    - Interfacing with Risk Management being a member of the Credit Assessment Committee.
    - Ensure operations are completed within procedural compliance; Support activities of Global Audit and Control (GAC) reviews, CSAs and CPRs.
    - Build linkage between the center, the location management, and central office by sharing key metrics and providing mutually professional feedback to improve overall operating results, including leadership in joint portfolio reviews. Fulfill SLA Objectives and KPIs.
    - Operate within headcount/staffing (RMG) authorization and budget guidelines. Ensure sufficient (quantity and quality) resourcing of Business Centre.
    - Achieve overall objectives through meetings and action plans.
    - Lead/support the Centers of Excellence (COE) for the function to drive process improvements and best practices to further optimize center performance.
    - Hold regular department meetings to share information, train, motivate & improve team dynamics.
    - Support process improvement initiatives and encourage employees to support and implement actions to drive continuous improvement in all areas.
    - Provide leadership to community activities through involvement in corporate community activities.
    - Develop employees into leaders through focus on competencies and effectiveness in coaching, performance feedback supervisory policy, business acumen, leadership skills and time management.
    - Develop appropriate training plans and ensure training is available and delivered to employees.
    - Coach and counsel employees; hold regular career development sessions with assigned employees and work to develop areas of need.
    - Support Diversity initiatives by understanding, respecting, and valuing the differences that define employees as unique individuals.

    Other info

    Our benefits:

    - Hybrid working model supporting work-life balance
    - Increased vacation plan
    - Christmas, Easter, Vacation and March bonus
    - Bonuses for special family events
    - Transportation allowance
    - Car purchasing special programs
    - Meal tickets
    - Team events
    - Bookster
    - Fresh fruits in the office
    - Discount to gym activities and restaurants
    - Mental health care program
    - Volunteering programs
    - Friendly working space close to metro station

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