Global community manager

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 5500 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group. We are Actuaries, Business Analysts, Finance Experts, Consulting Managers, HR People, Communication Professionals; Operation Engineers and Insurers; we are daughters and sons, mothers and fathers. Our people are what matter most, rooted in our values, and we strive to continuously evolve, improve, and create a superior client experience while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Job role

In this position within Allianz Services, you will be responsible for successfully designing, planning, managing, implementing, and executing different tasks related to global community management particularly on MS Yammer/Viva Engage as part of the Group Communications team.

Responsibilities

• Yammer network administration
• Is responsible for provisioning of communities, monitoring, and rules enforcement
• Marks communities as official and restricted
• Manages All company community & global communities in collaboration with Group Communications
• Cooperates with OE community managers and other community managers (special interest communities) on a daily basis
• Helps prepare and participates actively in the monthly community managers meeting
• Performs community health analyses (monitoring community activity, establishing effective benchmarks for measuring the growth of the community, and defining objectives to increase user engagement)
• Facilitates Community Manager trainings together with the Group Communications
• Moderation and crisis management in collaboration with the issue management team
• Drives cultural change and counters polarization through building and fostering communities but also conveying the big picture, understanding the overall communications strategy of Allianz Grou
• Generates, edits, publishes, and shares digital content (original text, images, video, or HTML) that builds meaningful connections and encourages community members to act
• Plans and executes community initiatives and programs in collaboration with the Global Community Manager with the ultimate goal of increasing interaction & networking
• Initiates discussions, creates awareness of current interactions, steers interactions that may not be achieving communication aims (corporate listening)
• Moderates all user-generated content in line with the moderation policy for each community
• Continuously improves the process by capturing and analyzing the appropriate social data/metrics, insights, and best practices, and then acts on the information
• Collaborates and aligns with other departments (employer branding, communications, HR, customer relations, sales etc.) to manage reputation, identify key players and coordinate actions as needed

Requirements

• Bachelor’s degree in Project Management, Communications, Journalism, digital marketing, or related field
• Native level English in written and spoken; other languages are an advantage
• Proven working experience in intranet and social media communications, community management or as a Digital Media Specialist
• Elevated level of comfort with social software and other web-based technologies, in particular Yammer
• Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
• Experience with Microsoft Office365 and another app connected, e.g. Yammer/Viva Engage
•  Demonstrable social networking experience and social analytics tools knowledge
• Experience with intranet portals, social media, and digital means of communication

Skills

• Strong Communications skills
• Solution-oriented, high result orientation, flexible and energetic team player, with high resilience and strong organizational skills
• Ability to engage and inspire employees and targeted audience (e.g., candidates, senior leaders)
• Ability to perform tasks and make decisions independently in standard and non-standard (ever-changing) work situations
• Assertive, can-do attitude and passion for communications
• Creative mindset
• Leadership skills to coordinate and facilitate activities with colleagues
• Excellent conceptualization capabilities
• Ability to work with diverse stakeholder groups

Benefits
Come to the Allianz side! We have attractive compensation and incentives:

• Fixed salary compensation along with fixed benefits.
• Flexible benefits that can be individually customized, so that they best suit your needs.

Fixed Benefits -We place people at the core of what we do, this is why we are committed toyour personal wellbeing and professional growth.

• Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child
• medical check-up)
• Rewards and Recognition Program (Team Excellence Award, Anniversary Awards,
• Above & Beyond Awards, Thank you for your contribution!)
• Complete training curricula available (tailored courses)
• International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.)
• Comprehensive Leadership Programs
• All you can learn with LinkedIn Learning!
• German Language Courses for any level
• All you can read with Bookster!
• Employee Referral Program
• Exclusive Deals & Discounts
• Share Purchase Plan
• Allowances for special events (Birth Allowance, Losing a Family Member)
• Parking lot (limited parking spaces, reservation system)
• Open cafeteria on each floor (coffee, tea, water, fruits)
• Relaxation areas (on each floor) & Gaming area
• Flexible working program

FlexiBenefits - We care about the performance of our employees and we know it can only bereached by ensuring your proper work-life balance.

• Medical services
• Private pension
• Internal Tourism
• Smart Experiences
• Meal Tickets
• Transportation vouchers
• Cultural events
• Telemunca
• Gifts and giveaways
• Donations

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

Only suitable candidates will be contacted. All applications will be treated with confidentiality.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.