Service Desk – Controlling Expert

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Employer: Allianz Services
Domain:
  • Others
  • Insurances - Financial Intermediaries
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.10.2022

    We are Actuaries, Business Analysts, Finance Experts, Consulting Managers, HR People, Communication Professionals; Operation Engineers and Insurers; we are daughters and sons, mothers and fathers.
    Our people are what matter most, rooted in our values, and we strive to continuously evolve, improve, and create a superior client experience while contributing successfully to the transformation of Allianz.
    Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.


    Job role 

    The Service Desk –Controlling Expert role provides an overview and set-up of the Controlling Center of Competence from a content perspective, defining processes in scope for the 1stand 2ndlevel support teams.


    Responsibilities 

    • Analyze existing processes, activities, tasks and cluster them in dedicated areas of responsibility 
    • Propose processes for 1stand 2ndlevel support integration
    • Create and maintain all functional and technical system documentation, as well as the policies related to the tools and processes in scope. 
    • Contribute to the development of functional/technical requirements based on Finance, Controlling and Business Team needs. 
    • Processes cases and tasks for 1stlevel support 
    • Managing the controlling helpdesk and solve escalation topics with the help of dedicated teams, depending on the topic of the query. 
    • Provides support if the tools and processes designed don`t work as per procedures 
    • Identifies and drives process optimization + standardization for Service Desk topics 
    • Works in SAP and Service Now and other dedicated company tools 
    • Controls the relevant Desktop procedures for Service Desk to be up to date 
    • Liaises with other Business units and departments and fosters good relationships

    Requirements 
    • University Degree (preferably Business Administration, Economics or Finance) 
    • Relevant work experience in Project Management, Finance, Controlling or Consulting (more than 3 years) 
    • Fluent in English is a must 
    • Knowledge of MS Office (Excel, PowerPoint), SAP and Service Now 
    • Self-starter and autonomous work attitude 
    • Transition experience it`s a plus

    Skills 
    • Proactive behavior and engagement within a dynamic finance and controlling environment 
    • Excellent communication skills 
    • Good organizational skills 
    • Strong analytical and structured mindset 
    • Customer and service-oriented demeanor 
    • Strong background in Finance and Controlling

    Benefits

    Come to the Allianz side! We have attractive compensation and incentives: 
    • Fixed salary compensation along with fixed benefits.
    • Flexible benefits that can be individually customized, so that they best suit your needs.

    Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.
    • Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up) 
    • Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!) 
    • Complete training curricula available (tailored courses)
    • International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.)
    • Comprehensive Leadership Programs
    • All you can learn with LinkedIn Learning!
    • German Language Courses for any level
    • All you can read with Bookster! 
    • Employee Referral Program 
    • Exclusive Deals & Discounts 
    • Share Purchase Plan 
    • Allowances for special events (Birth Allowance, Losing a Family Member) 
    • Parking lot (limited parking spaces, reservation system) 
    • Open cafeteria on each floor (coffee, tea, water, fruits) 
    • Relaxation areas (on each floor) & Gaming area 
    • Flexible working program 

    FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance.
    • Medical services  
    • Private pension 
    • Internal Tourism 
    • Smart Experiences 
    • Meal Tickets  
    • Transportation vouchers
    • Cultural events  
    • Telemunca 
    • Gifts and giveaways 
    • Donations

    The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

    Only suitable candidates will be contacted. All applications will be treated with confidentiality.

    Applying to this job ad you give your consent for your information to be processed by Allianz Services.
    Please read the Personal Data Processing Policy, Allianz Services >>