Service Design & Transition Associate

This role will be part of Capital Markets Service Transition Management Team. In this role you will have the opportunity to enrich your current experience, acquire new expertise and have access to a wide variety of projects and technologies.Role Responsibilities & Key Accountabilities:

• Execute and maintain an effective Capital Markets Service Transition Process (STP) from ideation through to live operation.
• Ensure new and changing services have a fully developed end to end support structure, including Processes, SLAs and KPIs, commensurate with business requirements, priorities, and risk.
• Act as a gate keeper function that ensures effective Transfer to Operations for all new services introduced or significantly changed.
• Promoting awareness of the Service Transition governance processes and it's added value.
• Provide fully documented services, which are updated and maintained throughout the life of the service and are aligned to ITIL best practice.
• Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project sign-off from all key stakeholders.
• Represent the Capital Markets Operations team at all project meetings to define and implement service acceptance criteria for both new and changing services.
• Work with Service Transition Managers, Architects, Project Managers, Business Owners, Service Owners, and Operations teams to ensure that services are delivered in compliance with the Service Transition Process (STP) and other key control/assurance requirements.
• Define and deliver the end to end support model with all key stakeholders across multiple delivery organisations.
• Ensure an effective set of performance metrics and service levels are delivered for new services.
• Participate in end to end stakeholder groups to improve the efficiency of future deliveries and processes.
• Identify and manage Operations risks ensuring a successful transition to service.
• Provide guidance, knowledge sharing of the Service Transition Process and supporting sign off for all key project stages and artefacts via Service Transition Boards.

Qualifications & Experience:

• ITIL experience - min 2 years
• Bachelors degree or equivalent in an IT related discipline
• 2 or more years previous experience working with or within an IT Service Management Function
• Stakeholder management experience
• Ability to identify / evaluate new and existing system functionality making suggestions for corrective actions on open issues/gaps

Bonus skills:

• ITIL 3/4 Foundation Certificate
• Service Transition experience desirable

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career.

We maximize each employee's potential through personal development and through a wide range of learning tools both formal and informal. We believe that remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days' holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Dental Coverage
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events
• Team Buildings

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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