Service Transition Manager

Overview

Reporting to the Service Transition Process Owner, this role will operate and complete the responsibilities of the ITSM Service Transition process, supporting Projects implementing new or significantly changed IT services into live service.

This role is required to ensure the IT Services are evaluated and tracked throughout their lifecycle, so that they can be formally accepted into production with all the relevant support and operability capabilities in place to run the service to agreed service levels.

Working closely with Service Owners/Operational Leads, this role will ensure compliance with and adherence to defined service readiness requirements.

Key Responsibilities:

• Complete various activities required as part of the Service Transition process, managing projects and programmes through the process lifecycle to successful handover to service run operations

• Ensure that all relevant staff have the required understanding, knowledge and training in the Service Transition process and are aware of their role in the process.

• Aligned to one or more projects, evaluate the service capability, security, risk and cost profiles, obtaining a signed off operational readiness position before the services are released

• Design and deliver the service support model

• Ensure all documentation, operational agreements/contracts, processes & tools required for effective operational management of any new system or infrastructure are in place before go-live or, where incomplete, the operational risk is understood and clearly articulated and agreed

• Ensure appropriate early life support and warranty exit criteria are documented and signed off, including the supporting governance and assurance framework

• Ensure the project/programme have communicated for awareness and process enablement, ensuring all areas of the business are aware and trained to a sufficient degree to ensure process compliance, efficiency and effectiveness

• Ensure that the delivery outcomes of Service meet the agreed customer and various collaborators' needs and create the expected business value

Required Skills:

• Experience of managing service transition in a complex IT environment

• Experience of transitioning large-scale projects covering multiple internal teams and vendors, from project initiation, through live run operations and warranty

• Experience in designing, implementing and continually improving operational processes within the ITIL framework

• Working knowledge of ITIL/Service Management standard methodology.

• Communication & relationship skills at gaining consensus and fostering collaboration.

• ITIL V3 Foundation qualification

Nice to have:

• ITIL V3 Lifecycle qualification in Service Design/Service Transition

Benefits:

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!

We maximise each employee's potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days' holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Dental Coverage
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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