Senior Customer Experience Specialist

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Qualifications:

High-school diploma
Minimum 1 year experience on Sr Customer Experience Specialist role
English - advanced level needed
SAP knowledge is a plus but not mandatory
Microsoft Office suite

Responsibilities:

Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations;
Operates changes according to process requirements in various existing records
Processes changes in project structures or orders, depending on the requests received
Handles customer configuration requests (creating, modifying, extending and creating links)
Initiate, get approvals (if necessary) and complete billing related to contracts, reactive quoted, projects (full or partial billing);
Analyzes and takes the necessary steps to resolve disputes (credit issuance and reflow);
Investigates and resolves the interface errors that may occur in the system, works to prevent them from occurring, and addresses root causes;
Initiate, get approvals (if necessary) and complete billing activities related to T&M - time and materials repairs
Records and modifies internal purchase requests according to business requirements (direct and indirect purchase)
Process direct purchase requests as instructed by the project manager
Perform business reporting based on business requirements, following the required frequency;
Performs client request processing in SAP, Compass or FX;
Performs troubleshooting reporting, processing, and troubleshooting according to business requirements;
Can be involved in major transitions, working with the CPS team (SAP process specialists) for SAP development or the internal programs.

We offer

A culture that fosters inclusion, diversity and innovation
Market specific training and ongoing personal development
Career growth opportunities
Experienced leaders to support your professional development
International work environment

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.