Sr Customer Experience Specialist (14-22.30)

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Employer: Honeywell
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 15.12.2021
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.


    The future is what we make it.
    When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
    Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.
    Are you ready to help us make the future?

    We have an opportunity for a Sr Customer Experience Specialist to join our Safety and Productivity Solutions team in Bucharest. Provides support for numerous customers. Initiates and receives direct customer contact on repairs, spare parts orders, and advanced services. Provide administrative support for our customers and management using SAP, MS Office, and phone system. Must possess a thorough understanding of customer requirements for support as well as the customer's priorities.

    - 1.5 years minimum experience with Honeywell culture and systems;
    - Relevant experience in a similar position of customer support and data input (preferably SAP / CRM experience);
    - Experience with Knowledge Management best practices
    - Microsoft Office suite
    - Proactive thinker and team player
    - Structured and process minded, strong coaching and communication skills


    Sr Customer Experience Specialist responsibilities:

    Take full and complete ownership for all Customer Service Support to provide and maintain customer satisfaction.
    Issuing RMA’s for product failure following the company’s guidelines for warranty/non-warranty repairs
    Work as a team on a call center, group email box and online portal to issue RMAs as accurately and expeditiously as possible
    Determine when appropriate to escalate customer concerns to management.
    Assist customers and sales representatives with any request/inquiry or complaint through the system to resolution.
    Administrate/Expedite notifications, orders, monitor through to completion.
    Keep Supervisor/Senior/Coach and District/Regional Service Managers apprised of potential problems.
    Function as backup for other CSR’s when required.
    Pass on sales opportunities to field.
    Answer department 1-800 line for customer inquiries or requests for new repairs and/or orders.
    System search for customer application when part number is not known.
    Work closely with depots and other departments to ensure repairs and orders are processed in a timely manner.

    Other info

    We offer:

    Medical plan provided by Omniasig
    Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others
    Transportation budget and fuel cards
    Business Travel Accident Insurance
    Voluntary defined contributory pension plan
    Meal allowance
    Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids
    If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.