Dispatch Specialist with Spanish HBT

Angajator: Honeywell
Domeniu:
  • Achizitii - Logistica - Aprovizionare
  • Contabilitate Finante
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 28.10.2021
    Scurta descriere a companiei

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Cerinte

    Minimum college graduate; Bachelor’s degree Preferred
    Previous experience in a technical support environment
    Minimum 1-year experience in Customer Support
    Technical Skills
    Strong customer focus
    Ability to Learn New Software and Hardware
    Analysis of Technical Issues
    English and Spanish – advanced level

    Responsabilitati

    The future is what we make it.

    When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
    Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

    Are you ready to help us make the future?

    Responsibilities:

    Provides support for one or more range of HBS products
    Handles internal and external customer related issues and concerns
    Records all customer interactions into a CRM
    Maintains acceptable call evaluation requirement, KPIs & VOC
    Supports the development of internal documentation
    Provides coverage for Technical Support Helpdesk phone & e-mail.
    Provides technical support level 1 for HBS customers
    Resolves customer issues and provides technical support and client counselling
    Checks product problems
    Registers problems reported in SalesForce.Com or FX
    Escalates problems to Range Specialist/Level 2 or Field technician
    Ensures technical knowledge and expertise, on the relevant products within a portfolio, including legislative and regulatory approvals, is maintained to a high level.
    Works closely with L2 agents and Range Specialists to develop product knowledge to achieve independent call handling.
    Assists the Team Leader in generating call tracking reports to monitor work backlog by specialist and customer commitment dates.

    Alte informatii

    We offer:

    A culture that fosters inclusion, diversity and innovation
    Market specific training and ongoing personal development
    Career growth opportunities
    Experienced leaders to support your professional development
    International work environment