Customer & Sales Support Specialist with Spanish
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Employer: | Swicon IT Services |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 09.09.2021 |
Remote work: | On-site |
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.
Requirements
Requirements:
Fluency in English and Spanish;
Strong communication skills;
University degree;
At least 2 years of experience, preferably in customer service, procurement, supply chain or financial management;
Customer oriented;
Attention to details.
Responsibilities:
Performs front-office activities, is typically customer-facing and responsible for managing multiple operational processes for a set of clients, covering the end-to-end cycle.(from initial quote to order placement through final delivery at the clientsite);
Acts as a coordination point for activities between internal groups and organizations to resolve issues and/or obtain information to address customer needs as well as execution of and improvement to operational processes across the end-to-end sales cycle;
Provides pro-active communication to customers and/or channel partners regarding order management, delivery, returns and claims status;
Initial escalation point for operational issues related to orders, deliveries, returns, post sales claims, catalog, and other customer issues;
Frequently interacts with Sales, Supply Chain, Credit, Finance, Logistics teams.
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