Consultant for Service Management Processes - IT TSR

Employer: Continental
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Timisoara
  • Updated at: 18.06.2021

    Job Description:

    - Development, maintenance & improvement of complex processes out of the ITSM Process portfolio;

    - Consultancy of the IT Organization for implementation, usage & improvement of processes based on available ITSM Tools;

    - Self responsible realization of global ITSM process implementation projects;

    - Communication towards the customers to identify their needs and requirements and to transform these into solutions, processes and standards;

    - Own the ITSM trainings framework and validate impact of releases to our ITSM Trainings and align necessary adjustments with related stakeholders;

    - Preparation and maintenance of training material related to Service Management processes;

    - Coordinate & align test activities in regards to releases of our IT Service Management platform and its connected interfaces like Service Portfolio Management (CoSeP);

    - Alignment with process owners regarding the interfaces and integration of the processes;

    - Reporting process relevant data (KPIs) like numbers of users, incidents, changes and the related quality indicators.

    Job Requirements:

    - Experience in ITIL and Service Management;

    - Professional experience in the process area, preferably in IT processes;

    - Customer-orientation; service-orientation;

    - Project management experience;

    - Experience working in a team-oriented organization within a collaborative environment;

    - High self-motivation; ability to work independently;

    - Strong analytical skills with attention to detail and accuracy;

    - Commitment to quality processes and continuous improvement;

    - Fluency in English speaking and writing; German language a plus;

    - Outstanding communication and intercultural skills.

    What we offer:

    - Integration Program in a professional, professional, young & dynamic team;

    - Competitive Salaries & Benefits;

    - Health & Wellness (Private Health and Life Insurance, Sport activities etc.);

    - Professional Development Opportunities (in Technical and Managerial Area);

    - Stability;

    - International Work Environment & Traveling Opportunities;

    - Flexibility Program including flexible hours, mobile work and sabbaticals.

    Applying to this job ad you give your consent for your information to be processed by Continental.
    Please read the Personal Data Processing Policy, Continental >>