Junior IT Helpdesk Onsite (English or German)

All around the globe, employees in Allianz have been working hard to secure people’s lives and to give courage to our customers for what’s ahead. We are actuaries, advisors and service agents; engineers, lawyers and technology experts; we are daughters and sons, mothers and fathers, accountants, investors and entrepreneurs – and together we are shaping our industry. Because we know how important it is to have a fair partner at your side who provides solid and sustainable solutions, we strive to do it right – with passion, every day. Allianz Technology enables Allianz group to live up to its purpose, by providing powerful, standardized global platforms to provide efficiencies, savings and scalability for the long-term success of Allianz.

Allianz Technology Bucharest Branch is a professional expertise center offering a wide range of services: Financial, Actuarial, IT and Procurement support to the Allianz Group, creating innovative solutions so that Allianz can shape the future for generations ahead.

Is providing good service something that motivates you, too? Then why not join us in developing innovative products and services in an international environment!

Key Responsibilities

• User Support for all IT related issues, onsite and remote
• Ensure the proper functionality of workstations : solving hardware and software problems
• Periodically maintain workgroup printers and provide counters to the manufacturer
• Support for installation/configuration of peripheral equipment
• Manage and solve tickets , incidents and service requests (ServiceNow)
• Support the Helpdesk in Germany, Austria and Czech Republic in peak times
• User account management across various systems and countries
• Announce and report possible system interruptions or updates
• Responsible for asset management and tracks the new acquisitions and hardware handed out to employees
• Organize the storage room for the technical and telecommunication equipment
• Close and flexible customer contact (e.g. telephone, E-Mail, and personal presence)
• Local application and IT infrastructure management
• Maintain and create IT Documentation and User manuals
• Collaborate with regional and global workplace and Helpdesk
• Support incident and problem management
• Participate in projects

Requirements / Skills

• Basic ITIL knowledge
• IT helpdesk experience
• English fluency and German nice to have
• Good understanding of Win10 (installation / configuration, etc.)
• Knowledge to setup and replace workgroup printers
• Basic understanding of VDI environment and Wyse Thin OS
• Familiar to work with incidents and requests raised by end users
• Experience in working with a ticketing system
• Good communication skills   
• Organized and detail oriented
• Problem solving attitude and team player

Benefits We place people at the core of what we do, this is why we are committed to your personal and professional growth: 

• Complete training curricula available (tailored courses);
• International Certifications (Agile, Prince, ITIL, IFOA, ACCA, IACCM etc.);
• Comprehensive Leadership Programs;
• All you can learn with LinkedIn Learning!
• German Language Courses for any level;
• All you can read with Bookster!

We care about the performance of our employees and we know it can only be reached by ensuring you proper work-life balance:

• Work from Home Option available;
• Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
• Go on Vacation and get a Holiday Bonus!

• Corporate Massage;
• Weekly Fruit Day;
• WorldClass Gym Discounts.

Come to the Allianz side! We have attractive compensation and incentives:

• Fixed salary compensation along with rewards & recognition performance-related bonus scheme;
• Meal and Gift Tickets.

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate. Only suitable candidates will be contacted. All applications will be treated with confidentiality.