Customer Support Representative German

Angajator: Ascensos
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 21.06.2021
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    Ascensos is an innovative customer care outsourcing specialist. We offer multichannel customer contact solutions across both traditional and digital channels.


    Join #theAteam!
    We’re looking for client-oriented candidates who are native or near-native German speakers (B2, C1 or C2 level) to join our Elite Customer Support team for our newest project!
    You’ll be learning from the best while working on one of the most innovative projects to deliver excellent customer experience for our world-leading client in Home fitness industry
    And no need to worry if you don’t have lots of experience, we have the best training program ready for you. :)

    Who we are - The Superhero Team:
    #theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality.
    It’s the unique contributions of all our colleagues across Europe, that drives our success. And we’re dedicated to building a culture where everyone can thrive and find meaning in their work.
    There‘s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with a similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of the superheroes that make theAteam the best!

    This job is for you if you have:

    Native level/fluency in German or at least B2-C1 both verbal and written.
    Advanced level of English
    Experience in BPO/call center environment
    Positive attitude & excited to discover new CX approaches;
    Excellent Communication and customer focus (both verbal and written).
    Great team spirit but the ability to also be independent, like every superhero should.
    Problem solving, investigative and multi-tasking skills with highest attention to detail.
    Positive attitude
    Enthusiastic individual
    Sports & fitness fan
    Excellent listening abilities
    Problem solving oriented
    Ability to work under pressure
    Ability to work in fast-paced environments
    Be flexible and adaptable to new situations


    Solving cliеnt's rеquеsts via chat/calls
    Providing solutions rеgаrding warranty, after-sales, order and dеlivеry issues
    Ensuring аll communicаtion is hаndled professionаlly аnd promptly
    Demonstrating strong product knowledge to еnsurе all customers queries are answered
    Building rapport with customers and providing exceptional service
    Work schedule Monday-Friday 10:00-19:00; 14:00-23:00 and on weekends by rotation

    We offer:

    A young and friendly work environment
    An interactive learning experience
    Lots of growth possibilities (more than 90% of advancement & promotions come from internal resources).
    Paid training period
    Attractive salary package + performance bonuses
    Meal tickets
    Flexible working hours due to working in shifts, because we value work-life balance.

    Looking forward to have you in #theAteam!