Customer Service Representative, German Speaker (f/m/x)

AUTO1 Group – Europe’s leading digital automotive platform
As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, wirkaufendeinauto.de and AUTO1.com we have exactly the right solution for private customers as well as our 60.000+ B2B partners – operating in more than 30 European countries.
We move fast and love a good challenge. 6,000 employees with more than 90 nationalities: with our strong team, flat hierarchies, and fast decisions we’ve grown to become Europe’s clear market leader and don’t plan on stopping anytime soon.
Join us, building the best way to buy and sell cars.
#choosechallenge

Your skills
Very good written and spoken German language skills
Excellent communication skills and strong customer orientation with a friendly and professional approach
Motivation to work in customer service - experienced or newcomer
6 months or more of experience in inbound or outbound customer service or other customer-facing sectors
You get extra credit for
12 months or more of experience in inbound or outbound customer service or other customer-facing sectors
Bachelor’s Degree
Interest in the automotive sector

Your new role
Proactive customer service (95% Outbound) to answer customers’ questions and help coordinate branch evaluation visits
Identify customers’ needs, clarify information, research every issue and provide optimal solutions
Simple process with help and support always available
Go the extra mile to engage customers

Our offer
Permanent work contract, full time
Hybrid work, 1 week from the office, 1 week home
A nice office just 1 minute away from Pipera metro station
A warm team atmosphere and fun team events
Private health insurance via Medicover
Open communication and delivering results are more important to us than a dress code
Inclusive and respectful multicultural work environment
Personal development

• Performance bonus
• Medical subscription
• Trainings
• Courses
• Laptop