Customer Service Agent, Dutch Speaker (f/m/x)

Employer: AUTO1 Group
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.07.2024
    Remote work: Hybrid
       

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    Short company description

    AUTO1 Group – Europe’s leading digital automotive platform
    As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, wirkaufendeinauto.de and AUTO1.com we have exactly the right solution for private customers as well as our 60.000+ B2B partners – operating in more than 30 European countries.
    We move fast and love a good challenge. 6,000 employees with more than 90 nationalities: with our strong team, flat hierarchies, and fast decisions we’ve grown to become Europe’s clear market leader and don’t plan on stopping anytime soon.
    Join us, building the best way to buy and sell cars.
    #choosechallenge

    Requirements

    Your skills
    Very good written and spoken Dutch language skills
    Excellent communication skills and strong customer orientation with a friendly and professional approach
    Motivation to work in customer service - experienced or newcomer
    6 months or more of experience in inbound or outbound customer service or other customer-facing sectors
    You get extra credit for
    12 months or more of experience in inbound or outbound customer service or other customer-facing sectors
    Bachelor’s Degree
    Interest in the automotive sector

    Responsibilities

    Your new role
    Proactive customer service (95% Outbound) to answer customers’ questions and help coordinate branch evaluation visits
    Identify customers’ needs, clarify information, research every issue and provide optimal solutions
    Simple process with help and support always available
    Go the extra mile to engage customers

    Other info

    Our offer
    Permanent work contract, full time
    Hybrid work, 1 week from the office, 1 week home
    A nice office just 1 minute away from Pipera metro station
    A warm team atmosphere and fun team events
    Private health insurance via Medicover
    Open communication and delivering results are more important to us than a dress code
    Inclusive and respectful multicultural work environment
    Personal development

    Benefits

    • Performance bonus
    • Medical subscription
    • Trainings
    • Courses
    • Laptop

       

    You can apply to this ad only with your hipo.ro account, without creating a CV.

    Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.

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