IT Consultant for Messaging - IT TSR

Job Description:

- Manage and coordinate global Outlook/O365 related activities and projects, such as Outlook deployments and operational client enhancements, in alignment with our internal customers;

- 3rd level support tasks for messaging related topics, knowledge sharing with 1st and 2nd level IT support;

- Present and implement solutions to troubleshoot problems, improve processes, stabilize the environment and enhance performance;

- Coordination of incident tickets with the vendor support eg. Microsoft;

- Coordination, participation and suppport of global, messaging related projects;

- Create and maintain documentation on environment and processes;

- Define standards and reusable approaches with benefit to cross-functional groups eg. ActiveDirectoy, ClientManagement;

- Involved in IT Service Management related topics like Incident, Problem and Change Management in the Messaging area;

- Support customers in compliance and data governance issues within M365 / O365, using data classification and data protection methods.

Job Requirements:

- Computer Science or equivalent studies minimum (Bachelor's Degree);

- Well organized with technical planning and problem-solving skills;

- Coordination skills (customer/vendor management);

- Project/process management skills;

- Ability to creatively solve problems with minimal guidance, while maintaining a timely, cost effective approach;

- High motivation to work in a challenging, global acting and multicultural team;

- Fluent in English (German a plus);

- Working knowledge of ITIL with respect to Incident and Change Management;

- Outlook/Office 365 support experience;

- Exchange Adminstration Skills and knowledge about standard mail protocols (SMTP, POP, IMAP).

What we offer:

- Integration Program in a professional, professional, young & dynamic team;

- Competitive Salaries & Benefits;

- Health & Wellness (Private Health and Life Insurance, Sport activities etc.);

- Professional Development Opportunities (in Technical and Managerial Area);

- Stability;

- International Work Environment & Traveling Opportunities.