IT Consultant for Messaging - IT TSR

Employer: Continental
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Timisoara
  • Updated at: 18.05.2021

    Job Description:

    - Manage and coordinate global Outlook/O365 related activities and projects, such as Outlook deployments and operational client enhancements, in alignment with our internal customers;

    - 3rd level support tasks for messaging related topics, knowledge sharing with 1st and 2nd level IT support;

    - Present and implement solutions to troubleshoot problems, improve processes, stabilize the environment and enhance performance;

    - Coordination of incident tickets with the vendor support eg. Microsoft;

    - Coordination, participation and suppport of global, messaging related projects;

    - Create and maintain documentation on environment and processes;

    - Define standards and reusable approaches with benefit to cross-functional groups eg. ActiveDirectoy, ClientManagement;

    - Involved in IT Service Management related topics like Incident, Problem and Change Management in the Messaging area;

    - Support customers in compliance and data governance issues within M365 / O365, using data classification and data protection methods.

    Job Requirements:

    - Computer Science or equivalent studies minimum (Bachelor's Degree);

    - Well organized with technical planning and problem-solving skills;

    - Coordination skills (customer/vendor management);

    - Project/process management skills;

    - Ability to creatively solve problems with minimal guidance, while maintaining a timely, cost effective approach;

    - High motivation to work in a challenging, global acting and multicultural team;

    - Fluent in English (German a plus);

    - Working knowledge of ITIL with respect to Incident and Change Management;

    - Outlook/Office 365 support experience;

    - Exchange Adminstration Skills and knowledge about standard mail protocols (SMTP, POP, IMAP).

    What we offer:

    - Integration Program in a professional, professional, young & dynamic team;

    - Competitive Salaries & Benefits;

    - Health & Wellness (Private Health and Life Insurance, Sport activities etc.);

    - Professional Development Opportunities (in Technical and Managerial Area);

    - Stability;

    - International Work Environment & Traveling Opportunities.

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