Senior IT Helpdesk Technicians with Italian & French

Employer: CGI Romania
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.04.2021
    Short company description

    CGI in Romania

    Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 78,000 consultants and other professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. With Fiscal 2019 reported revenue of C$12.1 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

    À propos de CGI

    Fondée en 1976, CGI figure parmi les plus importantes entreprises indépendantes de services-conseils en technologie de l’information (TI) et en management au monde. CGI compte 78 000 conseillers et autres professionnels établis partout dans le monde grâce auxquels l’entreprise offre un portefeuille complet de services et de solutions : des services-conseils stratégiques en TI et en management, de l’intégration de systèmes, des services en TI et en gestion des processus d’affaires en mode délégué ainsi que des solutions de propriété intellectuelle. La collaboration de CGI avec ses clients repose sur un modèle axé sur les relations locales, conjugué à un réseau mondial de prestation de services, qui permet aux clients de réaliser la transformation numérique de leur organisation et d’accélérer l’obtention de résultats. Au cours de l’exercice financier 2019, CGI a généré des revenus de 12,1 milliards de dollars canadiens. Les actions de CGI sont inscrites à la Bourse de Toronto (GIB.A) ainsi qu’à la Bourse de New York (GIB). Apprenez-en davantage sur cgi.com.

    Requirements

    Job purpose:

    • We are looking for a Team of competent Sr Help Desk Technicians to provide support and technical assistance for one of Europe’s most famous Fashion Brands.
    • You will complete tasks and troubleshoot problems through diagnostic tests and remote access to end user’s computers; will answer queries on L1, L2 technical issues and offer advice to solve them.


    Ideal Candidate:

    • Min 3 years of experience as Help Desk Technician (L1, L2) and additional customer support role.
    • Good understanding of computer systems.
    • Ability to diagnose and resolve basic technical issues.
    • General knowledge about retail would be a plus.
    • Proficiency in Italian, Intermediate/Advanced of French.
    • Excellent communication skills.
    • Customer-oriented and cool-tempered.

    Responsibilities

    Key Responsibilities:

    • Serve as the first point of contact for customers seeking technical assistance over the phone, e-mail or chat.
    • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
    • Determine the best solution based on the issue and details provided by customers.
    • Walk the customer through the problem-solving process.
    • Direct unresolved issues to the next level of support personnel.
    • Provide accurate information on IT products or services.
    • Record events and problems and their resolution in logs.
    • Follow-up and update customer status and information.
    • Pass on any feedback or suggestions from, customers to the appropriate internal team.
    • Identify and suggest possible improvements on procedures.