Senior Customer Experience Professional with French

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

Job Description

We have a great opportunity for a Customer Experience Professional to join our Honeywell Building Technologies team in Bucharest! Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. Offer a centralized support of contract activities – transactional and analysis, globally with standard offerings to support the business in making decisions on contractual issues.

Customer Experience Professional Responsibilities:

Booking contracts onto systems and compliance and linking contract and assets to downstream/upstream systems. Manage renewal Process activities
Setting up new customers and ensuring alignment of delivery
Credit and Billing - Transactional activities – SAP/FX
Checklist and analysis of each renewal – advise or action as per segregation rules
Look at providing compressive data pack – outstanding invoices/disputes/quotes not completed., contractual activities completed before renewal – allow FSL to have meaningful negotiations
Qualifications:
English and French language proficiency
University degree
Minimum 1-2 years relevant experience in Customer Experience/Support/Care
Contracts experience
SAP & FX experience (or other ERPs)
Commercial orientation/ Client oriented

WE OFFER
A culture that fosters inclusion, diversity and innovation
Market specific training and ongoing personal development
Career growth opportunities;
Experienced leaders to support your professional development;
International work environment;
If this is your dream role, then we'd love to hear from you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.