Customer Excellence Specialist - German/ Arab/ Dutch/ Spanish/ French/ Italian - PMT

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Job purpose:

Work as part of a successful Order Management Team (OMT) team responsible for delivering all aspects of Order Management administration. Comply with business processes and controls to deliver ‘best in class’ customer service and order management fulfillment.

Main activity:

· Work within guidelines of Global policies and processes

· Customer order processing in ERP system;

· Ensure good document control

· Generate Standard Sales Orders; Warranty Orders; RMA orders

· Requisitioning parts, materials, services

· Creation/extension materials and Maintain Price List

· Follow credit approval process (including dispute resolution)

· Customer master data set up & management

· Execute Approved Special Pricing correction

· Order Acknowledgement

· Coordinate Goods receipt of orders on delivery and Out Bound Deliveries

· Enables communication flow between customer and our ISC units

· Logistics Activities- coordinating with Factories for arranging deliveries

· Coordinating with warehouse for arranging deliveries

· Follow up activities for customer invoicing to ensure better cash flow

· Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer)

· Outbound & Return Logistics Issues

· Coordination for Cost Invoice from factory

· Customer Invoicing

· Customer Credit Notes

· Reports Tracking maintenance: weekly, daily, monthly reports

· Supports manager with ad-hoc tasks

Qualifications:

· Preferred minimum of 3 years’ experience in a Customer Services environment, preferably with contract administration expertise

· Must have completed Post-Secondary education

· Experience working in a multi discipline team

· Eager to learn and work in a changing and fast- growing environment

· Customer and action oriented

· Self-motivated with good communication skills

· Strong team player with positive outlook

· Proven organizational and self-motivation abilities

· Ability to interact with a wide variety of customers in various countries

· Interpersonal skills

· Oral & written communication at all levels

· English Fluent

· Any other European Language skills a plus (French, Italian, Spanish, Portuguese, Dutch)


Other skills and knowledge:

· Understands how different functions within his/her own organization interrelate to each other

· Understands and is familiar with the Honeywell values

· Understands the importance of health and safety in the workplace

· Knowledge of ERP – SAP, Siebel

· Good standard of ability with Microsoft Office applications