Service Operations Expert

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Employer: Allianz Technology
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 19.08.2020

    All around the globe, employees in Allianz have been working hard to secure people’s lives and to give courage to our customers for what’s ahead. We are actuaries, advisors and service agents; engineers, lawyers and technology experts; we are daughters and sons, mothers and fathers, accountants, investors and entrepreneurs – and together we are shaping our industry. Because we know how important it is to have a fair partner at your side who provides solid and sustainable solutions, we strive to do it right – with passion, every day. Allianz Technology enables Allianz group to live up to its purpose, by providing powerful, standardized global platforms to provide efficiencies, savings and scalability for the long-term success of Allianz.
    Allianz Technology Bucharest Branch is a professional expertise center offering a wide range of services: Financial, Actuarial, IT and Procurement support to the Allianz Group, creating innovative solutions so that Allianz can shape the future for generations ahead.
    Is providing good service something that motivates you, too? Then why not join us in developing innovative products and services in an international environment!

     Job role

    The Service Operations Expert is the operational interface between the provider and AGN.

      Responsibilities

    • Manage service request backlog
    • Manage incident backlog
    • Support IT change preparation and planning
    • Manage the operational complains from the OE
    • Deliver operational Status Report together with Business relation manager
    • Track change or incident activities as far as required
    • Set up operational calls to align between the parties
    • Prepare ad hoc reports and analyses
    • Engage with customers on collaborative way to ensure customer confidence and satisfaction
    Requirements
    • At least 1 year experience in working in a similar role
    • ITIL understanding
    • Basic technical understanding (Router, LAN, WAN)
    • Must be fluent in English, both written and spoken
    • Experience in working in an international environment
    • Advanced PC knowledge (MS Office package)
    • Previous experience in Information Technology or related area represents an advantage
    • Availability for travel
    Skills
    • Strong Customer and service oriented
    • Right attitude to take ownership and drive the topic to an solution
    • Proven organizational and self-motivation abilities
    • Effective communication – both oral & written - is essential
    • Ability to work independently and self-conscientiously
    • Team Player
    • Creative and open mind for changes
    • Ability to work with minimal supervision
    • Ability to work in a multi-cultural environment
    Benefits

    We place people at the core of what we do, this is why we are committed to your personal and professional growth: 
    • Complete training curricula available (tailored courses);
    • International Certifications (Agile, Prince, ITIL, IFOA, ACCA, IACCM etc.);
    • Comprehensive Leadership Programs;
    • All you can learn with LinkedIn Learning!
    • German Language Courses for any level;
    • All you can read with Bookster!
    We care about the performance of our employees and we know it can only be reached by ensuring you proper work-life balance:
    • Work from Home Option available;
    • Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
    • Go on Vacation and get a Holiday Bonus!
    • Corporate Massage;
    • Weekly Fruit Day;
    • WorldClass Gym Discounts.
    Come to the Allianz side! We have attractive compensation and incentives:
    • Fixed salary compensation along with rewards & recognition performance-related bonus scheme;
    • Meal and Gift Tickets.
    The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.