Travel Helpdesk Support with German / French

Angajator: Wipro Digital Operations and Platforms
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 21.01.2020
    Scurta descriere a companiei

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Cerinte

    - Minimum 6 months experience in Customer Service;
    - Advanced level of English and French/German;
    - Travel industry background is a plus;
    - Experience within service desk environment is desirable;
    - Familiarity / capability to rapidly acquire troubleshooting skills;
    - Ownership and commitment to problem resolution;
    - Ability to work well under pressure.

    Responsabilitati

    - Provide exceptional customer service and Incident resolution to subscribers on the full range of client products, and related network and platforms;
    - Answer all inbound contacts through calls, web, e-mail and chat;
    - Answer enquiries related to functional support of bookings: making or changing reservations, fares & pricing, fulfillment (in particular airline ticketing);
    - Provide assistance on applications or platforms which client may own or develop;
    - Provide frontline technical support such as investigating connectivity issues with client systems;
    - Provide Extended Services Desk support: software installation or non-standard configurations;
    - Provide required support via outbound activities such as Team Viewer and Outbound Calls;
    - Answer questions related to the reservation and booking process for airlines, hotels, rental cars and other travel-related services.

    Alte informatii

    Benefits:

    - Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment;
    - Great career opportunity with a leading international outsourcing company;
    - Opportunity of personal development in a multinational working environment;
    - Competitive salary with attractive set of social benefits;
    - Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location;
    -Access to a variety of benefits available through a flexible package that can be customized depending on each employees needs;
    -Personal and professional development through a variety of training programs (hard/soft skills).