Field Services Analyst

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Employer: PepsiCO
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 01.07.2020
    Short company description

    PepsiCo a intrat pe piaţa romaneasca in anul 2004, achizitionand liderul pe piata de chips-uri de cartofi, compania Star Foods, prezenta in Romania inca din 1993. Astfel, PepsiCo a devenit unul dintre jucatorii principali pe piata de Snacks-uri din Romania.

    Requirements

    - Basic networking troubleshooting skills (TCP, DNS, etc);
    - Windows OS administration and troubleshooting skills;
    - Microsoft Office and Office365;
    - Basic hardware troubleshooting;
    - Previous IT support experience, preferably in a multinational / corporate environment, but not mandatory;
    - Experience with a ticketing system preferable, but not mandatory;
    - Quick learner, able to adapt to a fast paced environment;
    - Advanced knowledge of English
    - Cat B driving license

    Responsibilities

    As a Field Service Analyst, the job holder will be responsible for:

    - Providing L1 support either remotely or in person to the user base;
    - Reviewing all the field service deliverables, ensuring all tickets and tasks are appropriately managed;
    - Interface and coordinate FS activities with 2nd and 3rd level support teams;
    - Hands and Feet for Managed Service Suppliers and IT Operations.