English Customer Experience Specialist supporting Airbnb
Acest job nu mai este activ!Vezi toate job-urile Telus active.Vezi toate job-urile English Customer Experience Specialist supporting Airbnb active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Telus |
Domeniu: |
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Tip job: | full-time |
Nivel job: | Student/Absolvent |
Orase: |
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Actualizat la: | 19.12.2019 |
Remote work: | On-site |
TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.
Cerinte
- Ability to write and speak fluently, clearly and concisely in English
- Previous customer support experience is an advantage
- Excellent problem solving abilities
- Empathetic and can communicate in a caring and friendly manner
- Strong time Management skills and motivation to exceed expectations
- Enjoy working in a fast paced environment
- Comfortable working with computers and the ability to work with multiple systems and the
ability to learn and adapt to new ones
- Strong team spirit with passion and drive to help users and deliver the best in customer service.
- Deal with members� email queries promptly and efficiently, in accordance with company
procedures
- Process all incoming phone calls from customers and manage all requests, changes and
cancelations as necessary
- Interact with a diverse customer base
- Input and access data on multiple systems
- Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries
in order to minimize repeat callers
- Maintain an up-to-date level of product and procedure knowledge by being attentive to and
acting upon information advised in e-mail update, team meetings, training and other briefings
- Perform all duties in an efficient, professional and courteous manner at all times
- Maintain regular, consistent and professional attendance, punctuality, personal appearance, and
adherence to relevant health and safety procedures
- Pursue personal development of skills and knowledge necessary for the effective performance of
the role
- Look at opportunities to make changes and improve the processes where possible
- Maintain at a minimum, target levels of productivity and performance, as outlined by your
Manager in relation to call times, idle times and other performance metrics as they arise
- Help maintain a good team and working environment through assisting fellow employees and
participating constructively in team meetings
- Undertake duties of a general nature or additional tasks as may be required from time to time by
your Manager or other designated authority figures.
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