Technical Support Assistant with French-Level 1-SPS
Acest job nu mai este activ!Vezi toate job-urile Honeywell active.Vezi toate job-urile Technical Support Assistant with French-Level 1-SPS active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in IT Hardware active pe Hipo.ro |
Angajator: | Honeywell |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 09.12.2019 |
Remote work: | On-site |
Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
Cerinte
• Bachelor`s Degree
• Previous experience in supporting mobile devices on major platforms including but
not limited to iOS, Android and Microsoft OS.
• Fluent in English and French
• Additional Qualifications (preferred):
• Must be flexible to work varying shifts
• Excellent customer skills
• Remote diagnostics, troubleshooting, analysis and resolution of support issues.
• Follows established process and procedures to provide support to customers via
all contracted channels (phone, email, chat &/or fax).
• Works effectively with other management and customers to quickly address
problems as they arise.
• Properly log all information into the problem management system.
• Escalate issues to the appropriate contacts in a timely manner and ensure end
users are aware of changes to original expectations in accordance with procedural
guidelines.
• Maintains a high degree of technical knowledge relating to assigned customer or
product.
• Contribute authoring, reviews, and updates of knowledge relating to assigned
customer or product.
• Contribute to ongoing Quality Improvement initiatives.
The Technical Support Specialist the primary customer facing Technical Support contact for customers, both external as well as internal. Primary responsibility is to help customers to solve technical issues and to answer any questions about the features and capabilities of the products.
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