HBT Customer Experience Specialist with French- Back Office

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Angajator: Honeywell
Domeniu:
  • Achizitii - Logistica - Aprovizionare
  • Customer support - Client service
  • Secretariat - Administrativ
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 11.10.2019
    Scurta descriere a companiei

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Cerinte

    YOU MUST HAVE

    Minimum college graduate; bachelor degree preferred;
    Minimum 1 year experience in Customer Support;
    English and French advanced level;

    WE VALUE

    An attention to detail
    A bias for action
    An ability to work in a team
    A commitment to discovering ways to improve service
    An ability to work with limited direction

    Responsabilitati

    Key Responsibilities

    Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations, renewals;

    Initiate, get approvals (if necessary) and complete billing related to contracts

    Analyzes and takes the necessary steps to resolve disputes (credit issuance and reflow);

    Perform business reporting based on business requirements, following the required frequency;

    Records and modifies internal purchase requests according to business requirements (direct and indirect purchase)