HBT Customer Experience Specialist with French- Back Office

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

YOU MUST HAVE

Minimum college graduate; bachelor degree preferred;
Minimum 1 year experience in Customer Support;
English and French advanced level;

WE VALUE

An attention to detail
A bias for action
An ability to work in a team
A commitment to discovering ways to improve service
An ability to work with limited direction

Key Responsibilities

Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations, renewals;

Initiate, get approvals (if necessary) and complete billing related to contracts

Analyzes and takes the necessary steps to resolve disputes (credit issuance and reflow);

Perform business reporting based on business requirements, following the required frequency;

Records and modifies internal purchase requests according to business requirements (direct and indirect purchase)