CUSTOMER ADVISOR with FRENCH
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Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage.
Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more han 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
French language proficiency and English intermediate level
Customer oriented person, excellent communication skills (active listening), quick learner
Proactive and a great team player
WHAT YOU WILL BE DOING:
Perform technical troubleshooting for French customers via phone and email regarding electrical vehicle charging station
Reporting performance or technical defects;
You will provide solutions for complaints and information.
WHAT WE OFFER:
We offer you great income and a pleasant working environment in the city center
Attractive salary package: up to 4000 Ron net, 400 Ron monthly bonus based on performances and 320 Ron flexible benefits
Night Schedule: Monday – Sunday 9:00 – 18:00; 12:00 – 21:00
We want you to be successful and to ensure you maximize your earnings, you will be fully trained and supported by a company renowned for developing its staff.
WHO WE ARE:
WEBHELP is a French group specialized in customer care management, with 50 000 employees working in 140 contact centers located in 35 countries, among which are Romania, France, Morocco, Belgium, UK, Portugal, Holland, India, Switzerland, Italy, Germany, Poland, Csech Republic, etc. Number 1 in Europe and ranked in Top 7 Best Global BPO and customer experience companies, WEBHELP Group continues to increase its teams, promoting a policy of customer and employee satisfaction.
WEBHELP counts more than 2000 employees in Romania, working in 4 contact centers located in Bucharest, Galati, Iasi and Ploiesti and some of our biggest clients are : Sephora, Samsung, Vodafone, Orange.