Order to Cash Operations Manager with French

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Angajator: Orange
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 01.05.2019
    Scurta descriere a companiei

    Orange este ceea ce suntem si ceea ce facem, în fiecare zi
    În lume sunt peste 123 de milioane de oameni pe care îi despart distanţe, care vorbesc limbi diferite şi au moduri de viaţã diferite.

    Dar toţi au ales acelaşi lucru: sã comunice aşa cum simt, sã priveascã cu deschidere şi optimism spre viitor.

    Pe toţi îi apropie Orange, indiferent dacã trãiesc în Marea Britanie, Franţa, Elveţia, Belgia, Austria, Spania, Olanda, România , Moldova, Polonia, Slovacia, Rusia, Statele Unite ale Americii, China, Coreea, Japonia, India, Vietnam, Botswana, Camerun, Republica Dominicană, Egipt, Nigeria, Guineea Ecuatorială, Guineea Conakri, Guineea Bisau, Coasta de Fildeş, Uganda, Kenia, Republica Central Africană, Madagascar, Mali, Insulele Mauritius, Caraibe, Noua Caledonie, Reunion, Senegal, Vanuatu, India, Vietnam, Iordania, Bahrein.

    Orange este brandul sub care France Telecom furnizeazã servicii de comunicaţii mobile, Internet şi televiziune. Grupul France Telecom este unul dintre liderii mondiali în servicii de telecomunicaţii, cu peste 183 de milioane de clienti pe cinci continente.

    Creativitatea, îndrãzneala, dinamismul, deschiderea, grijă pentru detalii, consecvenţa definesc Orange în tot ce face.
    Orange înseamnã cã vom schimba tiparele şi ne vom dezvolta în continuare pentru a-ţi oferi serviciile de calitate de care ai nevoie, inovaţie şi transparenţã.

    În ceea ce facem, la Orange România, vom contura în fiecare zi mai clar ce înseamnã acest univers şi care sunt beneficiile pe care le aduce.

    Te invitãm sã experimentezi Orange şi avem încredere cã împãrtãsim aceeaşi convingere: viitorul este într-adevãr senin.

    Cerinte

    Order to Cash Operations Manager

    For a customer contract, the OTC Operations Manager is responsible for the ordering chain maintenance, the billing management including billing reporting and cash collection. He/She is the main customer and Account Business Unit (ABU) point of contact on this scope. This responsibility may be shared with another OTC ops manager, depending on the size of the contract.
    He/She provides a dedicated and customized service to his/her customer(s) around ordering, billing and reporting activities. He/she is also in charge of the billing quality and of the customer satisfaction.
    The level of responsibility on the ordering chain maintenance may be shared with Customer Order Manager depending on the size and complexity of the contract.

    Responsabilitati

    Key responsibilities:

    In liaison with the different internal and external actors of a given customer contract, the OTC Operations Manager is responsible for the whole activities related to this customer contract in terms of:

    During the run phase the OTC Operations Manager is responsible for day to day OTC activities:

    Ordering capability: the customer is able to place service requests
    Commercial inventory management
    Invoice production: invoices are accurate and produced on time
    Second level of cash collection: invoices are paid timely
    Customer billing claims are handled timely and in a professional manner
    The customer is given support to enable him to place orders
    Provide explanation and dedicated support about invoice contents to the customer
    Maintain up to date the OTC solution in process and tools under OTC Director accountability
    Ensure revenue assurance by implementing and/or project manage corrective and improvement actions


    During the implementation phase the OTC Operations Manager contribute to the set up of the transitory and target solutions:

    Contribute to the definition of the Intermediate Mode of Operation (IMO) and the Final Mode of Operation in the respect of the contract terms, the customer specifies and the strategy given by the ABU (model, organization, processes)
    Execute the IMO solution
    Ensure training and knowledge transfer between IMO and FMO modes to the whole OTC team
    Manage all supporting functions of the OTC operations activities
    Manage on daily basis all analysts working on billing preparation, re-rating, reporting, etc.
    Support ordering activities
    Contribute to end-to-end workflow processes for the contract from ordering to billing, ensuring process amendments for the contract when required
    Deliver reporting according to internal and external requirements
    Produce and publish reports in line with business requirements

    Alte informatii

    Education and experience:

    Bachelor degree
    Minimum of 3 years related work experience in OTC management (or in similar environment), complex program
    Experience in international environment is a plus
    Good knowledge of ordering and billing
    Expertise in Excel (MS Access is a plus)
    Good knowledge of telecom services is a plus


    Knowledge and abilities:

    Fluent in English and in French
    Project Management knowledge
    Understanding the company offer services
    Excellent communication skills
    Concern for Accuracy
    Planning & Organizing
    Initiative & Pro-activity
    Results Orientation
    Analytical Thinking,
    Ability to Summarize
    Negotiation skills


    Thank you for applying!