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Employer: Mood Media
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 19.06.2019
    Short company description

    Remember the last time you danced in a supermarket or while shopping for clothes? We are the ones playing that music for you.

    Mood Media is the Global Leader in elevating Customer Experiences – combining Sight, Sound, Scent, Social Media and Mobile Solutions to create greater emotional connections between brands and consumers. Our clients include companies of all sizes and market sectors, from the world´s biggest brands to thousands of small businesses. Our solutions reach more than 150 million people every day at 500,00+ client locations in 106 countries.


    • Accounting/Finance qualification with preference to one with higher qualification
    • 1-3 Years of Operations and /or team handling experience in OTC / Finance and Accounting processes

    Knowledge, Skills and Abilities
    • Excellent written and spoken English and German
    • Strong customer service mind-set
    • Project Management knowledge
    • Understanding the company offer services
    • Excellent communication skills
    • Concern for Accuracy
    • Planning & Organizing
    • Initiative & Pro-activity
    • Results Orientation
    • Analytical Thinking
    • Ability to Summarize

    • Good motivation skills and negotiation skills
    • Project Management and Lean six sigma experience is an advantage
    • Working experience on Oracle, Microsoft NAV, Sales Force, workflows etc. will be preferred
    • Must have experience, working in a Shared Services Center (SSC) environment
    Supervisory Responsibility
    • Must be having team handling experience; must be at least 2-3 years in a Team Leadership position
    • Proven track record of successfully managing and developing teams
    • Track record of closely partnering and driving change in concert with corporate management, specifically related to global processes and systems
    • Acumen to focus on people, processes and systems
    • Excellent interpersonal and networking skills Communications
    • Managing customer relationships and dealing with queries and discrepancies in relation to the provided accounts receivable services
    • Communicating to BUs and customers where required, in regards to clearing any open issues and overdue invoices to ensure company’s DSO at a lowest possible level


    • Responsible for OTC processes and departmental functions such as customer master
    maintenance, recurring billing, invoicing related management reporting, tax compliance & corresponding internal controls
    • Establish and Lead the OTC Team in a KPI driven Shared Service Center environment
    • Implementing and preparing strategy on day to day basis to achieve monthly billing target,reducing deductions, clearing over dues, if any and expediting the billing process with minimum disruption
    • Implement strategies in the OTC processes to reduce companies DSO and past due Invoices
    • Establishing and adequate control environment and optimizing the efficiency of OTC process with focus to deliver improvement in working capital of the company
    • Offer operational support and assistance to OTC team
    • Responsible for the overall performance of the team, monitoring their performance, providing timely feedback & assisting them to improve on their identified training needs
    • Understand business/strategies for order management and support automation of business process across order management
    • Develop and publish weekly/monthly/quarterly key performance Indicators (KPIs) to
    stakeholders and executive management
    • Reviewing and analyzing current procedures in order to recommend and implement changes to standardize activities and integrate into shared services
    • Identify clear objectives for the team, providing coaching, career development and feedback to team members, providing performance evaluation and reward
    • Participate and Lead in cross functional process and system improvement initiatives
    • Lead the maintenance of a strong Controls environment Performance Measures/ Success Criteria
    • Drive to meet SLA level in quality and speed
    • Continuous Process and system improvement initiatives
    • Motivate the team to continuously improve and as act as a single team striving towards process goals and objectives