Retention & Loyalty Specialist with German

La Valoris Center apreciem performanța, proactivitatea, abilitățile de leadership, dorinta de progres si mai presus de toate pretuim oamenii.

Angajatii nostri reprezintă cel mai bun atu al companiei.

We are currently recruiting for one of our partners, a very well-known IT company specialized in cyber security solutions, the role of Retention and Loyalty Specialist

Requirements

- 1+ years customer service experience required, sales or telesales experience preferred.
- Strong ability to ask relevant questions to identify customer needs/concerns
- Effective listening skills with high level of empathy;
- Customer oriented attitude;
- Proficiency in English and German, effective verbal communication skills, including grammar and tone
- Self-motivator - upbeat and with a high energy level;
- Ability to remain calm and confident while managing confrontation and rejection.
- Strong work ethic, team-oriented attitude;
- Skilled in PC and Internet navigation including multi-tasking with multiple windows applications;

Responsibilities

- Centralizes all customer service related issues reported by the customers and users;
- Offers Support service to the customers via phone and email in order to ensure the business objectives;
- Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
- May be required to work in one or multiple queues/skill sets over various customer contact channels
- Responsible for improving customer retention through programs and service provided to the customer
- Acquires complete information in order to escalate complex issues to the upper tier
- Build, assimilate, implement, audit and improve working procedures;