Loyalty Specialist with German

Employer: Valoris Center
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 12.11.2018
    Short company description

    Activam de mai bine de 10 ani in domeniul serviciilor de Business Process Outsourcing, avand 2 sedii in Bucuresti si Valcea.
    Gestionam proiecte in 7 limbi de circulatie internationala pentru companii de top ce activeaza in diferite industrii (pharma, retail, telecomunicatii, banking, IT, auto, etc.)

    Requirements

    We are currently recruiting for one of our partners, a very well-known IT company specialized in cyber security solutions, the role of Retention and Loyalty Specialist

    Requirements

    - 1+ years customer service experience required, sales or telesales experience preferred.
    - Strong ability to ask relevant questions to identify customer needs/concerns
    - Effective listening skills with high level of empathy;
    - Customer oriented attitude;
    - Proficiency in English and German, effective verbal communication skills, including grammar and tone
    - Self-motivator - upbeat and with a high energy level;
    - Ability to remain calm and confident while managing confrontation and rejection.
    - Strong work ethic, team-oriented attitude;
    - Skilled in PC and Internet navigation including multi-tasking with multiple windows applications;

    Responsibilities

    Responsibilities

    - Centralizes all customer service related issues reported by the customers and users;
    - Offers Support service to the customers via phone and email in order to ensure the business objectives;
    - Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
    - May be required to work in one or multiple queues/skill sets over various customer contact channels
    - Responsible for improving customer retention through programs and service provided to the customer
    - Acquires complete information in order to escalate complex issues to the upper tier
    - Build, assimilate, implement, audit and improve working procedures;