Customer Expert with French

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

What we need:

-Are you fluent in French and with a touch of Upper Intermediate English? (written and verbal communication)
-Do you have experience in customer interaction?
-Do you have great problem solving & escalation management skills?
-Are you focused on data quality and service level agreement?
-Do you have great time management and administrative skills ?

If the answer for all of the above questions is YES then you are ready to be our Customer Expert.

Here is what you will be doing:

-You will provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries;
-You will liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner and ensure proper documentation, notification, escalation, and tracking and follow up of all incidents.
-You will receive and log internal and/or external customer problem/request/issue and ensure proper documentation;
-You will perform customer request/problem identification and follow defined procedures to resolve correctly;
-You will document troubleshooting efforts and customer information in data capture tool and when required, transfer calls or will promptly notify responsible party for resolution;
-As a customer expert you will demonstrate understanding of the customer’s business needs or market and maintain high customer satisfaction ratings;

What we offer:
-attractive salary;
-lunch vouchers;
-medical insurance;
-fun work environment 😊

020718IDT