Credit & Collections Specialist with English - 2 years determined contract

Responsibilities

• Able to deal with most routine risk assessment decisions (identity validation, credit limit review) for the assigned customers – tier 3,4
• Analyses and manages the situation of the assigned accounts (new and existing) within the established deadlines and contacts the customers for information/documents needed for collecting payments or releasing orders
• Evaluates the accounts in order to establish the value of the credit limit
• Updates the customer accounts with correct information and obtains the customer’s confirmation whenever necessary
• Updates the customer accounts after every customer interaction
• Solves customer account related problems received via the communication means available (telephone, e-mail, fax, mail) or directs them to the relevant departments
• Offers support to minimize loss due to fraudulent attempts

​Requirements:

• Very good language skills both written and spoken English
• Good practical knowledge of MS Office tools
• Ability to handle confidential information
• Good analytic and reporting skills
• Customer oriented mindset and good interpersonal skills
• Professional approach to work