Customer Representative Specialist with French

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Employer: SC ExlService Romania Private Limited SRL
Domain:
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Cluj Napoca
  • Updated at: 16.06.2024
    Remote work: On-site
    Short company description

    EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.

    Requirements

    High school or Bachelor's degree;
    - Fluency in spoken and written - French (B2/C1) and English (B2/B1);
    - Previous experience in customer support - nice to have, but not mandatory;
    - Very good interpersonal and client relationship management skills;
    - Very good communication skills;
    - PC skills, with knowledge of Microsoft Office, MS Excel & Word;

    Responsibilities

    Responsibilities:

    - The main responsibility is to manage email booking requests for rail, hotel and car only for French customers B2B - back office or voice;
    - Processing all the requests using client specific applications and any other systems/ tools required to complete the tasks;
    - Following vendor related instructions as per the information received from client point of sales;
    - Communicating with client’s points of sales through phone, chat or email to ensure timely processing of booking requests
    - Sending booking confirmations/vouchers to the concerned departments/client;

    Other info

    Benefits:
    As a Customer Representative Specialist in EXL, you will have the opportunity to work in a dynamic and multicultural environment. You will be part of a supportive team that values collaboration and encourages personal growth. We also offer:

    2-month comprehensive, practice-oriented, and high-quality Fares and Ticketing Course in Amadeus system;
    Attractive, performance-based salary and benefits package;
    Meal Tickets;
    Work from Home / Transportation Allowance;
    MedLife Subscription;
    Monthly Transport allowance;
    Shift work Monday-Friday, from 09:30 AM to 06:30 PM. Working schedule planned 8 weeks in advance;
    Access to e-learning platform (online trainings from various business areas).

    Benefits

    • Performance bonus
    • Medical subscription
    • Dental subscription
    • Gym membership
    • Trainings
    • Certifications
    • Transport cost reimbursement
    • Discount for company products / discount for services of partner companies
    • Parties / company events
    • Meal vouchers

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