Customer Representative Specialist with French

This job is no longer active!

View all jobs SC ExlService Romania Private Limited SRL active

View all jobs Customer Representative Specialist with French active on

View all jobs Customer Support - Client Service active on

View all jobs Tourism active on

Employer: SC ExlService Romania Private Limited SRL
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: Student/Graduate
  • Cluj Napoca
  • Updated at: 16.06.2024
    Remote work: On-site
    Short company description

    EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.


    High school or Bachelor's degree;
    - Fluency in spoken and written - French (B2/C1) and English (B2/B1);
    - Previous experience in customer support - nice to have, but not mandatory;
    - Very good interpersonal and client relationship management skills;
    - Very good communication skills;
    - PC skills, with knowledge of Microsoft Office, MS Excel & Word;



    - The main responsibility is to manage email booking requests for rail, hotel and car only for French customers B2B - back office or voice;
    - Processing all the requests using client specific applications and any other systems/ tools required to complete the tasks;
    - Following vendor related instructions as per the information received from client point of sales;
    - Communicating with client’s points of sales through phone, chat or email to ensure timely processing of booking requests
    - Sending booking confirmations/vouchers to the concerned departments/client;

    Other info

    As a Customer Representative Specialist in EXL, you will have the opportunity to work in a dynamic and multicultural environment. You will be part of a supportive team that values collaboration and encourages personal growth. We also offer:

    2-month comprehensive, practice-oriented, and high-quality Fares and Ticketing Course in Amadeus system;
    Attractive, performance-based salary and benefits package;
    Meal Tickets;
    Work from Home / Transportation Allowance;
    MedLife Subscription;
    Monthly Transport allowance;
    Shift work Monday-Friday, from 09:30 AM to 06:30 PM. Working schedule planned 8 weeks in advance;
    Access to e-learning platform (online trainings from various business areas).


    • Performance bonus
    • Medical subscription
    • Dental subscription
    • Gym membership
    • Trainings
    • Certifications
    • Transport cost reimbursement
    • Discount for company products / discount for services of partner companies
    • Parties / company events
    • Meal vouchers

    Job-uri similare care te-ar putea interesa:

    Aplica fara CV
    Cluj Napoca,

    Aplica fara CV
    Cluj Napoca, Job national


    Vezi job-uri similare (10)