IT Support Analyst

We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.

• Should have a minimum of 2-3 Years IT experience in the IT support related areas
• Must have advanced knowledge of all Windows OS (Windows 7, Windows 10) and MS Office suite (Office 2010, Office 2016, Office 365)
• Good knowledge of Windows AD infrastructure
• Good knowledge of hardware troubleshooting (Dell laptops and desktops preferred)
• Good Knowledge of antivirus usage and malware removal
• Good knowledge of mobile devices administration and configuration (iPhone)
• Good diagnosis and problem analysis (process oriented) skills
• Good understanding of a Ticket Management System
• Knowledge of: Windows Server OS, MS Exchange, Virtualization (Citrix, VMWare)
• Basic scripting knowledge (Windows batch, PowerShell, etc.)
• Understanding of IP Networks, VPN technology (PPT, Cisco AnyConnect, VPN, etc.)
• Advanced English speaking and writing skills

• Use, maintain and own all aspects surrounding Service Management (Incident management, change management or problem management) through the Ticket Management System used within the organization;
• Offer first-level remote support in areas such as Desktop Services (Windows 7/10, MAC OS, Windows Server OS, Microsoft Applications), Messaging (Office 365, Active Directory user accounts and groups, data backup, Skype for Business, WebEx, etc.), Networking (Cisco IP Phone, VPN client related requests, etc), Servers (File Share, Remote Access, etc) and other applications as used with the business
• Assist the team with relevant support documentation to assist IS colleagues in the quick resolution of incidents and service requests.